Apply for IT Support Engineer (WFH) Role at Global Staff Network

Philippines Job Openings

Global Staff Network

IT Support Engineer (WFH)

Davao

FULL TIME

October 17, 2024

About Global Staff Network
Global Staff Network is an Australian owned offshore outsourcing business based in Davao City, Philippines. We are committed to delivering a premium and personalised outsourcing solution for small to large organisations in Australia and New Zealand looking for highly skilled talent offshore. We provide end-to-end solutions and ensure we select only the best candidates for our clients. Our range of services include Accounting and Finance, Information Technology support and programming, Construction surveying and estimating, Creative Marketing, Human Resources and general administration support.
As a business, we strive to be an employer of choice by providing our employees an enjoyable family-friendly workplace culture that encourages personal and professional growth.
Job description
Key Responsibilities:

Office 365 and Cloud Services Support: Manage Office 365 and Azure/AWS services for clients by provisioning, configuring, monitoring, and troubleshooting to ensure seamless operation.
Network Infrastructure Support: Configure and manage routing and switching infrastructure to optimize network performance, enhancing connectivity and efficiency.
Firewall Support: Administer firewall systems, including configuration, rule creation, and troubleshooting, to safeguard client networks and data.
Security Controls Implementation: Assist in implementing security controls and practices according to ISO 27001 standards to fortify client systems against potential threats.
Domain DNS Management: Support domain DNS management to ensure smooth functioning of client systems, maintaining accessibility and reliability.
Technical Assistance: Provide technical support to clients, resolving complex issues independently to ensure uninterrupted operations and client satisfaction.
Collaborative Solutions: Collaborate with team members to deliver high-quality IT solutions and support services, fostering teamwork and efficiency.
Technology Trends Monitoring: Stay updated with emerging technologies and industry trends to provide innovative solutions and remain competitive in the market.

Qualifications:

Bachelor’s degree in computer science, Information Technology, or related field, or equivalent work experience.
2-3 years of experience in a technical support role within an MSP or similar environment.
Proficiency in managing Office 365 and Azure/AWS services.
Experience in routing and switching technologies, including configuration and troubleshooting.
Firewall management experience, preferably with Cisco Meraki or Watchguard.
Proficiency in ISO 27001 standards and experience implementing security controls and practices.
Experience managing domain DNS.
Relevant certifications such as Microsoft Certified: Azure Administrator Associate, Cisco Certified Network Associate (CCNA), or equivalent preferred.
Excellent problem-solving, communication, and interpersonal skills.

Job Type: Full-time
Pay: Php20,000.00 - Php30,000.00 per month
Benefits:

Additional leave
Health insurance
Life insurance
Work from home

Schedule:

8 hour shift
Afternoon shift
Holidays
Monday to Friday

Supplemental Pay:

13th month salary

Work Location: In person

We regret to inform you that this job opportunity is no longer available as it has expired

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