Position: Quality Assurance Analyst (Japanese)
✅Location: Penang, Malaysia
✅salary: RM 12,000RM + 600RM housing allowance
✅Reports to Quality Assurance Manager
✅Language: Japanese +English( Native)
✅Start date: ASAP
✅Shift Schedule: 24*7 shift
✅Headcount: 2
✅Note : Japanese QA with experience or Japanese agent who has BPO background.
✅Responsibilities
* Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment.
* Make recommendations and define strategies that solve critical business problems, through both established industry best practices and creative innovations.
* Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified project objectives.
* Package, deliver, and at times present key findings and briefings.
* Conduct evaluations to identify areas of improvement.
* Monitor, analyze & audit trainees’ performance and call out any unusual trends.
* Identify training needs by working with operations team and QA.
✅Requirements
* Degree in discipline or equivalent diploma
* Minimum 1 year of Quality Analyst experience.
* Fast learner who requires minimal supervision.
* Experience in preparing and presenting written project status reports and executive briefings.
* Phenomenal communication, presentation, and public speaking skills.
* Organizational and time management abilities.
* Critical thinking, analytical and decision-making abilities.
* People management.
Job Types: Full-time, Permanent
Pay: Php155,000.00 per month
Application Question(s):

• What nationality are you?
• The job is on-site, Are you willing to relocate to Malaysia?
• Can you speak, read and write Japanese language?
• How many years of Quality Assurance experience?
• Notice Period?
• Passport Validity Period?
• The Salary is fixed not negotiable, The max Salary is RM12,000 + 600RM housing allowance, are you okay with it?