Philippines Job Openings
GHD
People Services Support Administrator - Onboarding
Makati City
October 15, 2024
That’s why we pledge to support and empower our people to make a positive impact when working hand in hand with our business to drive change. We'll empower you with the right technology and training as you bring ideas and projects to life.
Together with your colleagues, clients and partners, you can make an impact that is felt by all. See where your commitment could take you.
Who are we looking for?
We're looking for a People Services Support Administrator - Onboarding to perform proactive support to the People Services team and efficiently manage HR systems and promptly address clients’ requests within the established Service Level Agreements (SLAs).
Duties and responsibilities include but not limited to:
- Execute day-to-day operational support and onboarding activities
- Resolve new starter/onboarding ticket requests or any other required ticket requests promptly, while adhering to quality standards
- Handle incoming calls, providing optimal resolutions for stakeholders, and diligently documenting each call through ticket creation
- Ensure adherence to SLAs, proactively preventing SLA breaches, and regularly reviewing due dates. Maintain up-to-date ticket records by entering detailed action notes in the journal
- Create memos that accurately capture required updates, utilizing the appropriate templates and upholding quality standards
- Collaborate with the QA team to ensure tickets and transactions are completed correctly
- Ensure seamless administration, maintaining compliance with protocols and delivering results on time
- Minimum 1-2 years relevant experience in HR Shared Service environment and in Oracle
- Requires knowledge of operational procedures and tools obtained through work experience and may require vocational or technical education
- Excellent English communication skills (verbal and written)
- Strong focus on service delivery
- Proficiency in managing concurrent projects and initiatives effectively
- Capable of performing effectively under pressure and skillfully managing workload planning and prioritization
- Demonstrate initiative and adept problem-solving skills
Work Schedule: Monday to Friday / morning shift / Hybrid
Candidates must be a Filipino citizen or have the right to work in the Philippines.
#LI-JL1
#LI-Hybrid
At GHD, we don’t just believe in the power of commitment, we live and breathe it every day.
That’s the #Power Of Commitment
GHD is a global professional services company that leads through engineering, architecture, and construction expertise. We are an employee-owned company with over 11,000 diverse and skilled individuals, across more than 200 offices spanning five continents.
The Power of Commitment is our brand promise. It’s what makes us different. We are bound to our stated vision and determination to address humanity’s most urgent needs: to make water, energy and urbanisation sustainable for generations to come.
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