About Quipper:
As the leading all-in-one learning management system, we're on a mission to bring the best education to every corner of the world.
With engaging content aligned with the Department of Education's K-12-approved curricula, we empower every type of learner and make education accessible and exciting for everyone. But we're not just a company that cares about growth and profit – we care about making a positive impact in our community and beyond.
That's why we've created a highly innovative, exciting, and collaborative working environment that fuels our double-digit growth annually. You'll have the opportunity to work with a diverse group of top talent with experience in leading technology and e-commerce companies, including international top MBA grads, ex-Bigtech, ex-FMCG, and ex-Consulting firm leaders.
But most importantly, you'll be part of a team that's passionate about our mission. We believe that education is a basic right that should be available to everyone, no matter where they live or what their background is.
By joining us, you'll have the chance to bring your unique skills and talent to our team and make a real impact on education worldwide.
Apply today and help shape the future of learning with Quipper!
About the role:
Join our team as Product Operations and Support Specialist and be a part of our exciting transition to transform the future of education!
As our Product Operations and Support Specialist, you will be responsible for providing product-level support, product data and insights, and tactical product reviews. You will work with client support teams in assisting customers by facilitating product-level support.
This role is under our Global Product Development Department and will report to the Head of Product Development/Product Operations Manager.
Responsibilities:

• Product-level Support and Review:

- Provide product-level support, product data and insights, and tactical product reviews.
- Work with client support teams in assisting customers by facilitating product-level support (internal, external/social media)
- Enforce product support processes and develop the knowledge base and FAQs for product support activities.

• Product Data Analytics and Reports:

- Coordinate with business units to collect and understand new product developments and enhancements.
- Prepare product data analytics, reports, and dashboards to inform product delivery, strategy, and other business teams.
- Work with support and engineering teams to evaluate complex customer problems, identify root causes, and derive resolutions.
- Analyze customer suggestions and patterns on issues, as well as industry trends and market demands, to recommend product enhancements.
- Work with the development team on performance analysis of new products and enhancements.

• Product Promotional Activities:

- Work with the sales team in product promotional activities.
Who are we looking for:
We seek talented individuals who can proactively contribute to problem-solving and drive positive changes.
If you're a driven problem solver who thrives in a dynamic environment and wants to be part of our mission to revolutionize education, apply now as a Product Operations and Support Specialist.
Minimum Requirements:

• Bachelor’s degree, preferably in IT, Communication, Business Management, or Education
• At least 2 years of working experience in product operations or product support
• Expertise in data analysis (SQL, Big Query management) is a must
• Excellent problem-solving skills and attention to detail
• Interpersonal skills as required in regularly being in contact with multiple teams, stakeholders, and/or customers
• Strong ability to prioritize workload
• Capacity to clearly explain a technical problem to a customer/colleague
• Outstanding listening and questioning skills

Job Type: Full-Time, Regular
Work location: Remote, Work-from-home
Work schedule: Mondays to Fridays, 8:00 AM to 5:00 PM (Manila Time)
Job Types: Full-time, Permanent