China’s leading travel services provider

Ranked No. 1 among China travel groups in 2015

Covering over 50% of the online travel service market share

The 2nd largest global online travel services company in terms of market value

China’s largest domestic travel services company

Evaluate
Service A
dvisor performance by monitoring communications with customers and system operations

Provide constructive feedback to
Service A
dvisors,
T
eam
L
eaders
and
M
anagers regarding communications, processes and systems

Lead or participate in service quality and workflow improvement initiative

Work as part of a high-performing team, supporting and helping colleagues and your Team Lead as required

Advocate the Trip.com culture both internally and externally

Assist with ad hoc projects
, as assigned

Bachelor’s degree in Management, Comms, and/or any relevant field

At least 3 years
quality assurance
experience in customer service
environment
; travel/tourism industry, preferred

Excellent written and verbal English communication skills; ability to speak Mandarin is a plus

Good
computer skills and knowledge of
MS Office tools

Positive and forward-thinking attitude
; diligent
and results-orientated

Strong c
ustomer
-
oriented mindset
;
organization and time management skills