Want to be part of a community that focuses on work-life balance, provides competitive salary and fantastic opportunities?

Backroom Offshoring Inc. is a KPO company experiencing strong dynamic growth and we want you to be part of it!
Located at One West Aeropark in Clark Pampanga, a world-class building with top facilities, a conducive work environment is guaranteed!

Duties and Responsibilities:
Business-as-Usual (BAU) Process Management

• Operational Consistency: Ensure seamless daily sales operations by managing system updates, generating routine reports, and verifying data accuracy.
• Salesforce Management & Data Integrity: Regularly monitor and update our CRM (Salesforce), ensuring all records are accurate and up to date. This includes adding new leads, maintaining lead routing, assigning accounts to regional sales teams, and analyzing any potential issues.
• Reporting: Generate and distribute sales performance reports on a weekly, monthly, and quarterly basis, ensuring the information is precise and complete.
• Salesforce Monitoring: Provide front-line support via Slack to resolve or investigate any CRM-related issues raised by the Sales team.

Process Documentation

• Develop and maintain standard operating procedures (SOPs) for global and regional sales operations teams, ensuring consistency across all teams.
• Work closely with cross-functional teams like Global Partner Marketing Operations, Global Sales Enablement, and Regional Sales Operations to define responsibilities and establish clear process execution and handover guidelines.

Data Quality and Integrity

• Perform data entry and validation, ensuring all data in sales systems or reports is accurate and current. Help address and resolve any discrepancies in sales data.

Skills and Qualifications:

• Strong analytical thinker with a strategic approach.
• Detail-oriented with a focus on precise analysis.
• Ability to collaborate effectively with team leads and managers.
• Proactive and adaptable in a fast-paced environment.
• Process-driven, with a solid understanding of operational workflows.
• 1-3 years of experience in a BPO environment.
• Proficient in data analysis tools and software (e.g., Excel, Tableau, Salesforce).
• Familiar with sales processes, CRM systems, and sales performance metrics.

Work Setup:
For confirmation with the Client
Work Schedule:
For confirmation with the Client

Core Perks and Benefits:
HMO on your first day + Free coverage for 2 dependents on your 2nd year
Government-mandated benefits
20 Annual Leave Credits
13th-month pay
Birthday Leave
Bereavement Leave

Onsite/Hybrid employee additional benefits:
Travel Subsidy Allowance
Free staff house accommodation (for those within a certain distance)
Free Shuttle service
Free Lunch
Free Uniform
Perfect attendance bonus

Additional benefits/perks to all employees
Onboarding training
Performance-based salary increase
Discretionary incentives based on client or individual performance
Monthly employee engagement
Birthday Gift
Weekly treats
Christmas Hamper
Anniversary Gift
Opportunity to travel

Know someone who'd be perfect for this role? Refer them to us through the link below and get rewarded via Gcash for every successful hire:
https://rb.gy/u35c6

• Grad trainees, junior, entry-level, and admin positions: PHP 3,000
• Intermediate positions: PHP 5,000
• Senior and hard-to-fill positions: PHP 8,000

Send them our way, and let's win together!

Check our website to see more:
https://thebackroomop.com/ And our Facebook page if you want more:
https://www.facebook.com/The Back Room OP
And here's the link to our Glassdoor page, where you can see what our team members have to say about us:
https://www.glassdoor.com/Reviews/The-Back-Room-Philippines-Reviews-E3846636.htm
Get the word out!

By submitting your application, you grant us permission to retain all your application data, including Personally Identifiable Information (PII), for recruitment purposes. We will retain this information for as long as there is a legitimate business purpose or a legal requirement to do so.