Philippines Job Openings

HAB-Jones Lang LaSalle SSC (Philippines). Inc.

Senior Analyst – HR Operations

Taguig

FULL TIME

September 6, 2024

Duties & responsibilities

  • Resolve Tier 1 (simple) queries and transactions related to core HR processes
  • Maintaining data in Workday pertaining to employee life cycle such as Promotion, Transfer, Contract extension, Title change, Probation & other job change transactions
  • Demonstrate good proficiency in HR processes and standard operating procedures
  • Communicate and distribute processes, policies, and other relevant documentation to employees needed to resolve the query/issue
  • Adhere to and demonstrate proficiency in agreed KPIs, SLAs, and customer service standards
  • Identify data correction & escalate to HR Specialist, specifically for issues that cannot be resolved through self-service
  • Provide technical query resolution for ESS / MSS requests (Only for HRIS roles)
  • Managing & Coordinating queries on Case management tool
  • Ability to identify and escalate complex queries to appropriate owner

Performance objectives

  • Motivated and Organised
  • Ability to work in a fast-paced environment with constant deadlines
  • Proficiency to handle high volume of work and adapt to change
  • Customer service skills using efficient processes
  • Attention to detail and an ability to work towards tight deadlines
  • Proactive in achieving results and seeking improvements

Key skills

  • Understanding of HR management processes and procedures
  • Good communication skills
  • Previous experience in a Workday HR environment preferred or similar HR ERP desirable
  • Knowledge of Case Management tool an added advantage
  • Knowledge on MS Office Suite skills (Word, Excel, Outlook)


Employee specification
  • Bachelor’s degree in Human Resources or equivalent experience
  • 1-3 years of experience supporting US & Canada core HR processes
  • 1-3 years of experience in HR or client services role preferred
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