Philippines Job Openings
HAB-Jones Lang LaSalle SSC (Philippines). Inc.
Senior Analyst – HR Operations
Taguig
FULL TIME
September 6, 2024
-
Resolve Tier 1 (simple) queries and transactions related to core HR processes - Maintaining data in Workday pertaining to employee life cycle such as Promotion, Transfer, Contract extension, Title change, Probation & other job change transactions
- Demonstrate good proficiency in HR processes and standard operating procedures
- Communicate and distribute processes, policies, and other relevant documentation to employees needed to resolve the query/issue
- Adhere to and demonstrate proficiency in agreed KPIs, SLAs, and customer service standards
- Identify data correction & escalate to HR Specialist, specifically for issues that cannot be resolved through self-service
- Provide technical query resolution for ESS / MSS requests (Only for HRIS roles)
- Managing & Coordinating queries on Case management tool
- Ability to identify and escalate complex queries to appropriate owner
Performance objectives
-
Motivated and Organised - Ability to work in a fast-paced environment with constant deadlines
- Proficiency to handle high volume of work and adapt to change
- Customer service skills using efficient processes
- Attention to detail and an ability to work towards tight deadlines
- Proactive in achieving results and seeking improvements
Key skills
-
Understanding of HR management processes and procedures - Good communication skills
- Previous experience in a Workday HR environment preferred or similar HR ERP desirable
- Knowledge of Case Management tool an added advantage
- Knowledge on MS Office Suite skills (Word, Excel, Outlook)
Employee specification
- Bachelor’s degree in Human Resources or equivalent experience
- 1-3 years of experience supporting US & Canada core HR processes
- 1-3 years of experience in HR or client services role preferred
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