Philippines Job Openings
NTT Philippines Digital Business Solutions Inc.
Service Desk Analyst
Makati City
FULL TIME
September 19, 2024
- Serving as the first point of contact for customers seeking technical assistance over the phone, Chat, Emails, or in-person
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team.
- Candidate must possess at least a Bachelor's/College Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic) or equivalent.
- Experience in supporting end users and knowledgeable in ticketing tool.
- Good oral and written communication skills
- At least 1 year working experience in the related field is required for this position.
- Willing to report onsite from Mondays-Saturdays (8AM-5PM/7AM-4PM)
Benefits:
- Company Christmas gift
- Company events
- Health insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
- 8 hour shift
- Day shift
- Fixed shift
- Holidays
- Overtime
- 13th month salary
- Overtime pay
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