Philippines Job Openings
Bolder Group
Service Desk Engineer
Angeles
FULL TIME
November 6, 2024
- Technical Support: Provide tier 1 and tier 2 technical support, troubleshooting hardware and software issues on Windows 11 laptops and Microsoft 365 applications. Respond to queries either in person or over the phone.
- Incident Management: Diagnose and resolve technical hardware and software issues. Track and record problems and resolutions. Escalate unresolved issues to the appropriate internal teams.
- System Management: Install, modify, and repair computer hardware and software both in-person and remotely. Perform routine maintenance and standard repairs to hardware and software components as required.
- Software/Hardware Management: Install, maintain, and upgrade hardware and software systems, and ensure their compatibility with Windows 11 and Microsoft 365 environment.
- Training and Guidance: Help colleagues and users with basic IT knowledge and requirements. This can include setting up new users and managing backup, security, and passwords.
- Proven experience as a Service Desk Engineer or other IT customer support role.
- Proficient in Windows 11 and Microsoft 365 applications is a plus.
- Basic understanding of Azure and cloud services is a plus.
- Ability to diagnose and troubleshoot technical issues.
- Knowledge of IT security principles and practices.
- Analytical and problem-solving skills.
- Attention to detail.
- Team working skills.
- Bachelor's degree in Information Technology, Computer Science or a related field.
- Certification in Microsoft technologies (e.g., Microsoft Certified: Azure Fundamentals, Microsoft 365 Certified: Modern Desktop Administrator Associate) is a plus.
- Experience working with personnel in multiple jurisdictions.
- Ability to communicate security-related concepts to a broad range of technical and non-technical staff.
- Work Setup: Hybrid (combination of office-based and work-from-home).
- Shift: Rotating schedule, office-based during morning shifts.
- Location: Bolder Philippines, 8th floor, Tower 1, Clark City Front, MA Roxas, 2010 Clark Freeport Zone.
- Workdays: Weekday work with weekends off (Mondays to Fridays)
Benefits:
- Additional leave
- Company events
- Opportunities for promotion
- Promotion to permanent employee
- Work from home
- 8 hour shift
- Monday to Friday
- Rotational shift
- Weekends
- 13th month salary
- Performance bonus
- Do you have experience working with Azure?
- How many years of working experience as a Service Desk do you have?
- What is your monthly salary expectation for the job?
- Are you willing to report On-site at Bolder Philippines 8th floor, Tower 1, Clark City Front, MA Roxas, Clark Freeport Zone?
- Are you willing to be in a rotating shift every 2 weeks (WFH when in Mid and Night Shift, office-based during the morning shift)?
- Which OS do you have working experience with?
- Do you have working experience with Windows OS?
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