Responsibilities:

• Technical Support: Provide tier 1 and tier 2 technical support, troubleshooting hardware and software issues on Windows 11 laptops and Microsoft 365 applications. Respond to queries either in person or over the phone.
• Incident Management: Diagnose and resolve technical hardware and software issues. Track and record problems and resolutions. Escalate unresolved issues to the appropriate internal teams.
• System Management: Install, modify, and repair computer hardware and software both in-person and remotely. Perform routine maintenance and standard repairs to hardware and software components as required.
• Software/Hardware Management: Install, maintain, and upgrade hardware and software systems, and ensure their compatibility with Windows 11 and Microsoft 365 environment.
• Training and Guidance: Help colleagues and users with basic IT knowledge and requirements. This can include setting up new users and managing backup, security, and passwords.

Skills:

• Proven experience as a Service Desk Engineer or other IT customer support role.
• Proficient in Windows 11 and Microsoft 365 applications is a plus.
• Basic understanding of Azure and cloud services is a plus.
• Ability to diagnose and troubleshoot technical issues.
• Knowledge of IT security principles and practices.
• Analytical and problem-solving skills.
• Attention to detail.
• Team working skills.

Ideal experiences and competencies:

• Bachelor's degree in Information Technology, Computer Science or a related field.
• Certification in Microsoft technologies (e.g., Microsoft Certified: Azure Fundamentals, Microsoft 365 Certified: Modern Desktop Administrator Associate) is a plus.
• Experience working with personnel in multiple jurisdictions.
• Ability to communicate security-related concepts to a broad range of technical and non-technical staff.

General Information:

• Work Setup: Hybrid (combination of office-based and work-from-home).
• Shift: Rotating schedule, office-based during morning shifts.
• Location: Bolder Philippines, 8th floor, Tower 1, Clark City Front, MA Roxas, 2010 Clark Freeport Zone.
• Workdays: Weekday work with weekends off (Mondays to Fridays)

Job Type: Full-time
Benefits:

• Additional leave
• Company events
• Opportunities for promotion
• Promotion to permanent employee
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday
• Rotational shift
• Weekends

Supplemental Pay:

• 13th month salary
• Performance bonus

Application Question(s):

• Do you have experience working with Azure?
• How many years of working experience as a Service Desk do you have?
• What is your monthly salary expectation for the job?
• Are you willing to report On-site at Bolder Philippines 8th floor, Tower 1, Clark City Front, MA Roxas, Clark Freeport Zone?
• Are you willing to be in a rotating shift every 2 weeks (WFH when in Mid and Night Shift, office-based during the morning shift)?
• Which OS do you have working experience with?
• Do you have working experience with Windows OS?