Philippines Job Openings
Bastion Payment Systems
Service Desk Team Lead
Makati City
FULL TIME
September 8, 2024
Bastion is the pioneering payment systems company in the Philippines. Starting in 2005, we offered the first ecommerce and payments services to the market. As the first company to be PCI-DSS certified in the country in 2006. We guarantee that our systems and processes are secured to the highest, often exceeding international standards.
Job Description:
- Proactively monitor all systems and respond to alerts according to predefined guidelines
- Manage enterprise-wide communication of any processing variance in accordance with communication standards, including providing detailed Post-Incident report for applicable issues
- Thoroughly and efficiently gather all User information required to assess/resolve User-impacting issues
- Resolve technical issues in a timely fashion, engage appropriate teams as needed and provide responses within designated SLAs
- Effectively and professionally work with technical counterparts within Bastion Payment Systems Corp. to resolve all User-impacting issues
- Continuously maximize efficiency by increasing proficiency in the use of all information systems and applications available to service the Users
- Graduate of Information Technology, Computer Science, Computer Engineering or related
- Extensive experienced in Ticketing system
- Okay to work in shifting schedule
- Okay to work onsite
- Paid Leaves
- Offers HMO with dependent
- Performance bonus
- Monday to Friday work schedule
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