Encora is a global Software and Digital Engineering company that helps business overcome the Software Engineering Talent shortage and provides next-gen services and such as Predictive Analysis, Artificial Intelligence & Machine Learning, Io T, Cloud, and Test Automation. We count with 16 global offices and 25 innovation labs.
Our Software Engineering experts work with leading-edge technology companies to improve their speed to impact.

• Functional knowledge of CSM module of Service Now.
• Development experience with SOAP, RESTful API, scripting with Service Now
• Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists etc...
• Have worked on multiple integrations of Service Now-Monitoring Tools
• Agent workspace and Chat configuration
• Past experience with instance upgrade and patching is a plus, but not required
• Hands on experience with Service Now CSM, ITSM, and Service Portal
• 1-2 years of hands-on experience with Service Now in Support role (Incident, Problem and Change management)
• Solid understanding in Service Now development, implementation, integration, javascript, UI policies, UI action, work flow, business rule, client script
• Identify system deficiencies and recommends solutions continual service improvements
• Functional understanding of Open Frame / CTI technology
• Functional understanding of NOW Experience UI Framework
• Functional understanding of JMS integrations
• Functional understanding of internationalization (i18n)
• Basic understanding of Service Now Machine Learning and Predictive Intelligence capabilities
• Certification:- CSA, CAD or CIS-CSM

Job Type: Fixed term
Contract length: 12 months
Pay: Php90,000.00 - Php120,000.00 per month
Schedule:

• 8 hour shift
• Monday to Friday
• Shift system

Supplemental Pay:

• 13th month salary

Application Question(s):

• How many years of experience do you have in Service Now Development?

Willingness to travel:

• 75% (Required)