Description




What You Will Do

Key Responsibilities:

• Perform discovery of business needs, document functional requirements
• Act as a trusted, strategic advisor to Process Owners and Service Delivery Leads to demonstrate a keen understanding of their business needs and how the product can address them
• Own the vision for the product area and constantly maintain and iterate the product roadmap, ensuring visibility, alignment and buy-in from stakeholders
• Oversee the entry of business needs into the Demand Management Intake platform
• Create and manage user stories for Service Now platform, focusing on Procurement Case Management, Supplier Portal and Guided Buying, which includes but is not limited to:
• User story grooming with functionally specific project teams
• Update user stories until they are in Definition of Ready (Do R)
• Define user acceptance criteria in review with functional project teams
• JIRA Project Backlog Administration
• Provide consultation on requirements to Service and Process Owners
• Oversee the prioritization of requests in the backlog; coordinating with BA’s, Development teams and the department head
• Review and approve documentation of work product, user stories, backlog prioritization
• Communication to all project stakeholders with updates & status of pending & in-progress requests
• Assist the Test Lead in the development of a test plan and confirming resource requirements
• Create and track appropriate metrics to meeting SLAs
• Recommend improvements in ways-of-working to ensure quality of output, customer satisfaction, user adoption and enable agility to respond to changing business needs

Qualifications
What We Are Looking For

Qualifications:

• A minimum of a Bachelor’s Degree is required; advanced degree or IT major preferred
• A minimum of 5 years of relevant business experience is required
• Experience with Service Now is required, appropriate Systems Certifications preferred
• Experience with defining the functional needs for system integrations is required
• Experience with Service Now Source-to-Pay, Procurement Operations, Supplier Lifecycle Management and/or equivalent platforms or modules strongly preferred
• Experience working in a Global Services environment strongly preferred
• Knowledge of Genesys and/or telephony is preferred
• Experience in SDLC and Agile development process required
• Understanding of the Scrum process is required
• Experience in JIRA required
• Familiarity with Data Privacy and Cyber considerations a plus
• Strong business systems analysis and reporting skills are preferred
• Superior communication and collaborative skills required
• Superior Account and Stakeholder Management skills are required

• Competitive Benefit Package

• Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More!

• Learning & Development Opportunities

• Employee Resource Groups

Primary Location Asia Pacific-Philippines-National Capital-Paranaque

Job Function Finance