Gratitude Inc. is a leading professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia and Africa. We are a direct sourcing partner Company of the different top BPOs offshore and onshore.
We are hiring a Spanish Bilingual Specialist with at least two (2) years of relevant experience for our BPO Partner in Quezon City.
Job Title: Spanish Bilingual
Account: Banking & Finance
Location: Bridgetowne Blvd, Quezon City,
Work schedule: TBA
Salary range: 100K - 130K
Headcounts: 5
Non-negotiable:

• Local/ Non-Native applicants with 2 years BPO Spanish language experience.

Other Qualifications:

• Grade 12/Matric/High School Gr. in any field
• Prior 2+ years voice experience in proficient bilingual support is must
• Strong verbal and written communication skills; ability to understand and respond appropriately to complex situations
• Familiarity with mortgage products, loan terminology, and the home buying process is advantageous
• Excellent problem-solving skills with the ability to handle challenging customer situations with empathy
• Detail-oriented with high accuracy in data entry and documentation.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
• Flexibility to work various shifts, including evenings, weekends, and holidays as needed
• Proficiency in using CRM software and MS Office

Job Description:

• Engage with bilingual (English and Spanish) customers through voice channels to address inquiries, concerns, and requests related to mortgage products, services, and account information
• Provide accurate and comprehensive information about mortgage options, interest rates, loan terms, and other relevant details to assist customers in making informed decisions
• Assist customers in navigating online platforms and self-service tools, guiding them through account setup, payments, document submission, and other activities
• Collaborate with internal teams to resolve complex customer issues; escalate cases as necessary
• Handle all interactions professionally, efficiently, and in compliance with company policies and industry regulations.
• Maintain detailed records of customer interactions, transactions, and inquiries using the company's CRM system
• Identify opportunities for upselling or cross-selling additional mortgage products and services based on customer needs
• Stay updated on industry trends, product updates, and company policies to provide accurate information to customers
• Participate in ongoing training to enhance product knowledge, communication skills, and customer service techniques
• Contribute to a positive team environment by sharing insights and best practices to improve overall customer satisfaction

The process of application is ongoing until November to fill in the class.
Applicants will undergo 3 rounds of interview; Initial, Operation Interview and Final Interview.
To apply, please submit your updated resume on this post or via email at isay@gratitudephilippines.com and answering the pre-screening questions is a required.
Further details will be discussed once invited for an interview.
Our recruitment team will reach out to you via Whats App or direct call or email once shortlisted.
APPLY NOW!
Job Type: Full-time
Pay: Php100,000.00 - Php130,000.00 per month
Benefits:

• Additional leave
• Health insurance
• Life insurance

Schedule:

• Rotational shift

Supplemental Pay:

• 13th month salary

Application Question(s):

• What is your level of proficiency in speaking Spanish language?
• How many years of similar experience do you have in a BPO industry?
• What accounts were you able to handle in BPO industry?
• Are you amenable to work onsite for our BPO Partner located in Quezon City?
• Last drawn salary
• Salary expectation
• When are you available to start once hired?
• What other locations do you prefer to work onsite?

Work Location: In person