Gratitude Inc. is a leading professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia and Africa. We are a direct sourcing partner Company of the different top BPOs offshore and onshore.
We are currently hiring a Customer Service Analyst—Sales Coach with a strong background in Sales for our BPO Partner in Cebu City.
PROJECT NAME: Verizon
POSITION TITLE: Customer Service Analyst - Sales Coach
WORK SETUP: Return to Office
Project Shift Schedule: Rotation
Project Rest Day: Rotation
Project/Team Location: Cebu Filinvest Cyberzone Tower 1
OVERALL PURPOSE:

• Customer Service Analyst – Sales Coach
• A Sales coach will help identify skills and opportunities for growth to create a program tailored to unique focus areas to improve performance.
• Sales Coach should be able to use one-on-one sessions to target transferable skills.

Minimum Requirements:

• At least 3 years of experience in Sales within a BPO environment.
• Candidates with a sales background in the telecommunications industry will also be considered.

RESPONSIBILITIES:

• A sales coach is a person who mentors, trains, and motivates people to improve their performance and achieve their goals.
• A sales coach is responsible for monitoring, onboarding, and setting goals for the teams assigned to them.
• A Sales Coach is also responsible in designing and preparing training courses and materials specific to sales motion.
• A sales coach should have a good understanding of sales techniques and the ability to establish a rapport with the team. Candidates are required to have excellent communication skills - written and verbal with absence of mother tongue influence.
• Provide resolution to the customer based on process knowledge and training provided, utilizing the company’s internal CRM/mainframe systems and customer purchase orders
• Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions on the internal systems
• Create sales campaign and drive sales campaign based on project needs.
• Should have good command over Grammar and be able to probe well & comprehend
• Should possess willingness to help the customers by taking ownership
• Ability to present solution to the customer and add value on calls
• Should be able to summarize the conversation while providing the resolution
• Access the company’s internal systems to obtain and extract accurate information and provide customer service management with the data for inclusion in various scheduled and special reports
• Maintain customer records by updating account information
• Ability to think out of the box. Ability to work in a dynamic and innovative environment by contributing towards ideation for the project.

SKILL AND QUALIFICATIONS:

• Sales Communication Coach profile
• At least 2 years of BPO Sales Coach experience
• Undergrads with experience are allowed
• No course restriction
• Proficient in spoken English, Comprehension skills
• Ability to Multitask
• Analytical Skills, Problem-Solving, Team Player

To apply, please submit your updated resume on this post or via email at isay@gratitudephilippines.com and answering the pre-screening questions is a required.
Further details will be discussed once invited for an interview.
Our recruitment team will reach out to you via Whats App or direct call or email once shortlisted.
APPLY NOW!
Job Type: Full-time
Pay: Php40,000.00 - Php80,000.00 per month
Benefits:

• Health insurance
• Life insurance
• Opportunities for promotion
• Promotion to permanent employee

Schedule:

• Rotational shift

Application Question(s):

• How many years of Sales experience do you have in a BPO industry?
• How many years of experience do you have as a Sales Coach?
• Are you amenable working onsite, with a rotating shift, for our BPO partner in Cebu City?
• How much is your last drawn salary?
• How much is your salary expectation?
• When are you available to start once hired?