Accenture in the Philippines is currently looking for talented individuals for our Speech Analytics Specialist
About the Role: As a Speech Analytics Specialist,you will perform the following (but not limited to) duties and responsibilities:

• Configure and maintain speech analytics software.
• Develop and manage speech analytics models and call categorization schemes.
• Ensure the integrity and quality of data within the system.

About You: The ideal candidate will have the following skills and experience:

• Minimum of 3 years of experience in speech analytics, speech data analysis, or a related field.
• Experience with natural language processing (NLP) and experience on at least speech analytics platforms (e.g., Genesys, Verint, NICE, Call Miner)
• Experience in Customer Service / Customer Care industry

If you are interested in joining our diverse community, please apply directly to this job advertisement. After applying, you will receive an email from our recruiters with instructions to complete your Workday profile. Please ensure that all required information is provided within 24 hours to facilitate the processing of your application.
What’s in it for you? Start your Accenture journey to enjoy these benefits:

• HMO coverage (medical, dental, mental health) from day 1 of employment
• Free medicines for you and your dependents*
• Expanded maternity leave up to 120 days*
• Expanded paternity leave up to 30 days*
• Employee Stock Purchase Plan
• Paid Sick and Vacation Leaves
• Allowances, company bonuses, and performance incentives
• Loyalty and Christmas Gift
• Inclusion and Diversity Benefits
• Flexible working arrangements
• Company-sponsored trainings like upskilling and certification
• Volunteering opportunities

Equal Employment Opportunity Statement
All employment decisions shall be made without regard to .age, race, creed, color, religion, gender, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of convictions or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring Process.
*Terms and conditions apply
Job Type: Full-time