PRIMARY RESPONSIBILITIES

• Reports work results and process changes to the APAC Country Leads for Supply Chain Operations relating to Demo Asia
• Partners with the Global Supply Chain Teams, Commercial Excellence, and Distribution Teams to ensure on-time order fulfillment and customer satisfaction.
• Maintains adequate demo stock inventory, schedules replenishments and shipments to fulfill customer requests.
• Assesses current demo trends and forecasts future demand in order to provide adequate material stock supply.
• Inputs and process orders and supports necessary documentation requirements to ensure compliance.
• Manages requests from the technical department or maintenance service on defective demo instruments or spare parts along with information from the client about his intention to return the product.
• Screens and processes material returns, repairs and replacements.
• Supports the Instrumentations and Demopool requirements.
• Monitors performance of our 3PL Logistics Provider (verifying invoices and the analysis of parameters, results, and the effectiveness of cooperation).
• Allocation of the quarterly costs of the demonstration instruments.
• Upgrading the standard operating procedure (SOP).
• Responding to customer requests.
• Maintaining positive relationships with customers, employees of other departments and business partners.
• Participation in training sessions improving professional qualifications.
• Performing other tasks assigned by the supervisors.

QUALIFICATIONS

• Bachelor's degree preferably in Supply Chain and Logistics or a comparable qualification.
• At least 2 years of relevant professional experience in Supply Chain and Logistics required.
• Showing proficiency in Microsoft Office applications
• Demonstrating experience reducing cost or improving efficiency in previous jobs
• Possessing experience in customer-facing position
• Has knowledge of WMS/ERP systems and SAP.
• SFDC experience is a plus.
• Ability to work in a team environment
• Ability to multi-task and work in a fast-paced environment
• Excellent verbal and written and communication skills
• Ability to learn quickly and to resolve customer inquiries
• English language skills in addition to local language requirements advantageous

Must be amenable to work:

• Onsite for the first 3-6 months. Temporary Hybrid set-up upon recommendation (2 days WFH, 3 days onsite per week)
• Must be willing to work on APAC (day-shift) schedule
• Office location: 12F Cyber Sigma Bldg. Old Lawton Ave., Mc Kinley West, Taguig City, Philippines

Job Type: Full-time
Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Promotion to permanent employee
• Staff meals provided

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• 13th month salary
• Overtime pay
• Performance bonus

Ability to commute/relocate:

• Taguig: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What is your expected salary for the position?

Education:

• Bachelor's (Required)

Experience:

• Supply Chain: 2 years (Preferred)
• Logistics: 2 years (Preferred)
• Shared Service: 2 years (Preferred)
• SAP: 2 years (Preferred)

Expected Start Date: 11/18/2024