Job Overview:
We are seeking a highly skilled Support Specialist L2 to join our team. In this role, you will support our clients by troubleshooting and resolving issues, providing technical guidance, and optimizing workflows. The ideal candidate will have a strong foundation in SQL and Azure, with a practical understanding of Power BI to aid in data visualization and reporting.
Tasks:
Client/User Communication

• Receive and accurately record user requests for tracking purposes.
• Coordinate with other teams and resources as needed to fulfill requests.
• Keep users updated on ticket progress until resolution.

Knowledge Management and Documentation

• Ensure that L1 runbooks and documentation are current and accessible.
• Initiate reviews with other operations subcompetency teams to ensure the validity and completeness of documentation.

Incident Management and Fulfillment Request Management

• Resolve tickets within the L1 scope as outlined in the L1 runbook.
• Triage tickets that fall outside the L1 scope, directing them to the appropriate teams and maintaining user updates until resolution.

Change Request Management

• Perform routine and documented changes in accordance with established procedures.

Pipeline Monitoring and Management

• Monitor system performance and pipeline operations, resolving interruptions as per the runbook.
• Alert higher-tier support when necessary.

L1 Internal

• Lead, participate in, and comply with L1 governance and team tasks to maintain operational efficiency within the L1 subcompetency.

Requirements:

• Excellent English communication skills in both writing and speaking.
• Excellent interpersonal skills and presentation skills.
• Proficiency in Power BI, Azure Engineering Stack, SQL, MS Access.

Offers:

• Stable employment. On the market since 2008, 1200+ talents currently on board in 7 global sites.
• “Office as an option” model. You can choose to work remotely or in the office.
• Flexibility regarding working hours.
• Comprehensive online onboarding program with a “Buddy” from day 1.
• Cooperation with top-tier engineers and experts.
• Certificate training programs. Lingarians earn 500+ technology certificates yearly.
• Upskilling support. Capability development programs, Competency Centers, knowledge sharing sessions, community webinars, 110+ training opportunities yearly.
• Grow as we grow as a company. 76% of our managers are internal promotions.
• A diverse, inclusive, and values-driven community.
• Autonomy to choose the way you work. We trust your ideas.
• Create our community together. Refer your friends to receive bonuses.
• Activities to support your well-being and health.
• Plenty of opportunities to donate to charities and support the environment.
• Modern office equipment. Purchased for you or available to borrow, depending on your location.
• Great Place to Work Certified Employer in the Philippines.

Job Type: Full-time
Pay: Php25,000.00 - Php35,000.00 per month
Benefits:

• Company events
• Opportunities for promotion
• Work from home

Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary

Experience:

• SQL: 1 year (Preferred)
• Power BI: 1 year (Preferred)
• Azure: 1 year (Preferred)
• Technical support: 1 year (Preferred)