Philippines Job Openings
HAB-Jones Lang LaSalle SSC (Philippines). Inc.
Team Lead - Sourcing & Procurement
Taguig
FULL TIME
September 6, 2024
- Acts as the single focal point of contact and support to team members on all operational issues.
- Manages new starter training and induction and the continued development and maintenance of Standard Operating Procedures (SOP).
- Runs weekly team meetings. Copy minutes to Operations Manager/Director.
- Publishes and administers the team roster
- Undertakes monthly quality control through the analysis and scoring of a random sample of teamwork orders and provide monthly summary report to operations manager.
- Undertakes monthly feedback and coaching sessions with each of your team members to discuss quality and quantity of work.
- Identifies training gaps in your team and provide the relevant training or source appropriate training resource or course.
- Manages direct reports to ensure that service delivery standard and agreed workflow process is maintained.
- Conducts regular meetings with probationary staff and formally asses and document any issues prior to the 3 month formal review.
- Conducts annual performance reviews for each of your direct reports.
- Manages policies on attendance. Takes the appropriate timely coaching as required. Documents and copies manager on all coaching sessions.
- Undertakes 360-degree feedback at least once per annum.
- Suggests and presents to the Management Team ways to improve operational efficiency (ie more calls/work orders per day), quality of work, technology enhancement, etc.
- Undertakes all operational responsibilities as described under Management Team responsibilities template.
- Ensures any client complaints and critical incidents are formally documented thru RCA; participate in the issue resolution.
- Recognizes and rewards individual performance, encourages a culture of excellence within your team.
- Assists and supports other Team Leaders in their role, solicit a team culture between your peers.
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