Work Setup: Hybrid (Open to remote work for those outside Metro Manila)
Location: Makati, Metro Manila, Philippines

Summary:

The Trade Promotions Management and Planning Specialist will support the US Trade Promotions Management with day-to-day operational requirements and engagements with US Sales. The Trade Promotions Management and Planning Specialist will also co-lead projects and optimization initiatives of both Hershey Business Platforms and Trade Promotions Management.

Major Duties/Responsibilities:

Trade Promotions Management/Customer Planning Support

• Executes TPM/Customer Planning Support, to include customer planning requests, sales team requests related to customer forms management, Plan Ex, execution to delivery, including evaluation and regular checkpoints with the team and customers.
• Manage issues that will be sent by the Sales Team by identifying which issues/requests can be resolved/completed by the team and which issues/requests needs escalation/endorsement.
• Achieve Service Level Agreement and lead Metrics Reporting for Sales Planning Support.
• Help prepare Monthly and Quarterly Updates for key customers.

Project Management/Continuous Improvement

• Identify and lead Continuous Improvement opportunities for both US TPM and HBP Manila’s operations.
  
• Seek and lead new opportunities to expand the Sales Services’ TPM/Sales Planning Capabilities.
  
• Prepare Business Case for new intake and utilize Project Management Tools.
  
  

Competencies:

Leadership. Understands and promotes a shared vision; promotes understanding and a positive attitude toward the changing environment; ensures that others have the tools and resources to excel; seeks and creates opportunities to build and expand the business; stays on task and is not discouraged when dealing with changing priorities; attacks multiple issues and tasks at one time.

Team Approach. Initiates and fosters open dialogue across the organization; integrates individual, group, and organizational goals; collaborates with others to increase opportunities for success; focuses the team on ensuring, enhancing, and exceeding customer expectations; forms alliances and coalitions across functional areas; recognizes the interdependence of team members throughout the organization.

Customer Focused and Results Oriented. Understands issues from the customers’ perspective; considers the impact of decisions, processes, services on the customer; demonstrates passion for providing excellent customer service; treats customers with respect and care and uses a variety of approaches to identify customer needs; conveys a sense of urgency to get things done; ensures that there are necessary resources available for resolution of escalated customer issues; monitors the quality resolution of customer issues.

Problem Solving. Detailed oriented; uses rigorous logic and methods to solve difficult problems with effective solutions; effectively researches and probes all sources for answers; can see/recognize hidden problems and look beyond the obvious.

Learning. Learns from personal successes and failures and those of others and applies learning to new situations; learns quickly when facing new problems; versatile and experiments to try to find solutions; open to change; enjoys the challenge of an unfamiliar task.

Listening and Interpersonal Skills. Practices attentive and active listening and has the patience to hear people out; can accurately restate the views of others even when he/she personally disagrees; relates well to all kinds of people, up, down, and across the internal organization and externally; builds rapport quickly; develops constructive and effective relationships; uses diplomacy and tact; can diffuse high-tension situations comfortably.

Minimum Education and Experience Requirements:

Education: Bachelor’s Degree required, Marketing or Business Administration

Experience:

• At least 2 to 3 years of CPG/merchandise experience
• S omeone with experience in customer forms, familiar with Trade Promotion Management, Sales Planning, SKU Maintenance, Category Management
• Proficient in Excel/Access and ability to quickly learn and assess viability of other analytic tools
• Must have Trade Cycle Planning OR specific to sales and forecasting planning experience
• Someone with Merchandising and Trade Marketing & Operations background is highly preferred
• Knowledgeable in Trade Promotions, Retailing, Billings and SKU Maintenance
• Knowledge and experience in market research is a plus
• Technical Ability: SAP and JDA (or any merchandising system)
• Prioritization: must be able to manage multiple and sometimes conflicting or ambiguous priorities, extended work schedules, and short time constraints
• Detail-oriented and analytical thinker
• Excellent oral and written communication skills
• Prior experience in positions requiring strong analytical acumen preferred
• Prior experience working in multiple functions (Sales, Marketing, Finance, Operations, Strategy, etc.) highly desirable
• Prior experience working with external customers (retailers) desirable
• Amenable to a shifting schedule of morning shift (6:00 am to 3:00 pm), mid shift (3:00 pm to 12 midnight), and night shift during peak season

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