Overview: Responsibilities & Qualifications: Position Summary

• Develop and implement effective training programs for both new and existing employees.
• Identify trai Create and maintain training materials, including manuals, presentations, and online resources.
• Create and maintain training materials, including manuals, presentations, and online resources.
• Conduct regular quality assessments and develop action plans for improvement.
• Collaborate with department heads to understand specific quality requirements
• Establish key performance indicators (KPIs) to measure training effectiveness and quality performance.
• Provide timely feedback to employees and managers based on performance assessments.
• Stay updated with industry trends and best practices in training and quality management.
• Manages a departmental sub-function within a broader departmental function
• Creates functional strategies and specific objectives
• Regular training sessions, workshops, and skill enhancement programs will be organized to ensure our team members stay updated with industry trends and best practices
• Establish comprehensive quality assurance processes to monitor, evaluate, and improve the quality of our services, leading to higher customer satisfaction rates.
• Will perform rigorous quality checks and ongoing training will minimize errors, leading to improved operational efficiency and cost savings.

We would love to chat if you have...

• Preferably with 5-7 plus years of related experience
• At least with a bachelor's degree
• Certification in Six Sigma is an advantage

• Proficient in Office 365 - Microsoft Word, Excel, Power Point, Outlook
• Demonstrate ability to learn and understand basic office software applications

• Excellent verbal and written communication, organization and follow up skills
• Great in relationship building skills and ability to work both individually and as a member of a team are necessary
• Ability to manage from the big picture as well as dig into the details when needed
• Ability to work effectively within a fast-paced, deadline-driven environment
• Strong problem solving and analytical skills with keen ability to deal with detailed, and sometimes ambiguous, information
• Skilled at interacting with employees at all levels within the organization

Total Rewards:

• Market-Competitive Compensation
• Generous Allowances & Benefits
• Quarterly Performance Bonus
• Flexible Planned Paid Time Off
• Annual Leave Credit Conversion

• Medical Insurance
• Dependents' HMO Coverage
• Dental Coverage
• Comprehensive Life Insurance
• Casual Environment

• Purpose-Driven Culture
• Work-Life Balance
• Passionate About Community Involvement
• Equal Opportunity Employer

• verify their identity,
• verify they are eligible to work, without sponsorship, in the country they are to be employed in, and
• complete any required employment eligibility verification form upon hire.