Philippines Job Openings
Dyninno
TRAVEL SALES AGENT THE PHILIPPINES (MANILA) TREVOLUTION
Manila
November 6, 2024
RESPONSIBILITIES
- Pro-actively sell airline tickets through tailored presentations, ensuring customer satisfaction by promptly resolving issues, fostering long-term cooperation, and identifying opportunities for cross-selling or upselling additional services, while also conducting market analysis, engaging with global consolidators, and staying informed about airline promotions to provide comprehensive and competitive services.
- Facilitating deals/sales. Actively sell airline tickets to customers and deliver persuasive sales presentations to showcase the advantages while considering their preferences, budget, and travel requirements.
- Providing extended service. Making sure customers are happy and satisfied with our services from start to finish, ensuring long-term cooperation via excellent customer service, and problem resolution skills.
- Cross-selling and Upselling. Identify opportunities to cross-cull or upsell additional services, such as travel insurance, premium seating, etc.
- Benchmark. Analyze other airline’s offerings, pricing, and strategies in the airline ticket market.
- Travel software activity. Engaging with global consolidators to research and deliver the best solutions to customers in the designated travel software.
- Stay informed and updated about airline promotions, discounts, and special offers.
- Develop and maintain a deep understanding of travel products, destinations, and industry regulations.
- At least 18 years old and above.
- At least High School Graduate (old curriculum) or Senior High School graduate.
- Must have at least 3 to 6 months of international voice account experience in Customer Service, Travel, Airline, or Sales in a BPO setting, or;
- Holder of a college degree in Tourism or Hospitality Management, Aerospace/Aviation Technology or any travel & service management related if with zero BPO experience.
- Sales Acumen. Strong sales and persuasion skills with a track record of meeting or exceeding sales targets.
- Customer Focus. Commitment to providing exceptional customer service and ensuring customer satisfaction.
- Communication Skills. Excellent verbal and written communication skills.
- Product Knowledge. In-depth knowledge of Product destinations, services, and industry trends.
- Travel account experience is an advantage.
- Technology Proficiency. Familiarity with CRM tools.
- Experience in GDS is an advantage.
- Time management and organizational skills.
- Flexibility to work evenings, weekends, holidays, and as needed.
- Salary Package: Php20,000
- HMO on day 1 and an additional dependent (1) upon regularization
- Up to Php100,000 monthly performance bonus
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