Philippines Job Openings
IBEX Philippines
WITH TSR EXPERIENCE ONLY | ALABANG SITE
Muntinlupa
FULL TIME
November 19, 2024
WALK IN for faster processing:
- Visit us between 10 am - 7 pm Monday to Friday at G/F CTP Asean Tower, Asean Drive, Filinvest City Alabang, Muntinlupa City
- Schedule: Monday to Saturday
- Zoom link: https://ibex.zoom.us/j/7023071058?pwd=d Tl Bazd IV3grdl Zr K3h WMl BOQXB5Zz09
The ibex-clusives:
- Work-onsite allowance*
- Extensive HMO coverage for you and your dependents
- Non-Taxable Allowance on top of your Basic Salary
- Excellent Program Incentives based on performance
- Group Life Insurance
- 30 Service Incentive Leaves (Paid Time Off)
- Client Service: Ability to anticipate a client’s needs and respond to them in a timely manner.
- Drives for Results: Action oriented, attention to detail, and a sense of urgency in all aspects of the job.
- Excellent Communication: Effective use of language to gather info & facilitate exchanges which yield results.
- Flexible/Creative/Analytical: Ability to adapt to changes without losing focus. Apply logic and creative thinking to problem-solve and create solutions.
- Results Orientation: Will do what it takes to deliver results. Confident and self-motivated.
- Interpersonal Relations: Exhibits understanding & respect of others to achieve positive work relationships.
- Positive Attitude: Embraces change. Develops and accomplishes personal goals.
- Technical Acumen: Ability to clearly understand a variety of voice/data/security services being provided via analog and managed IP Network solutions.
- Managed Network and UCaa S
- Provide First Level of Client Support with Channel types of Inbound Calls, Chats, Emails, Proactive Monitoring Alerts, and Self Service Portal Cases for Client Managed Network and UCaa S Services.
- Conduct Troubleshooting and various products
- Work with Telecommunication Vendors and ISPs to open a ticket
- Request initial Part Shipments and Field Engineer Dispatches where necessary
- Critical Hard Down Situations
- Sites on their Secondary Solution
- Back up Downs / Primary Operational
- VPN Tunnels
- Wired and Wireless WAN Services
- Wireless Access Points
- Voice Equipment and Configurations
- Call Routing
- Handsets
- At least 6 months call center experience in IT, Network Support etc
- Must have strong technical background for modems, routers, hardware devices such as laptops, desktops, and/or printers
- For Telco Experienced Applicants – must have experience with broadbands or internet and should have advanced troubleshooting experience
- Applicants must be willing to work in Alabang
- Full-Time position(s) available
- Must be willing to work in shifting schedule, weekends and holidays
- Must have an average to good communication skills both written and verbal
Job Type: Full-time
Pay: Php25,000.00 per month
Benefits:
- Health insurance
- Life insurance
- Paid training
- 8 hour shift
- Holidays
- Night shift
- 13th month salary
- Overtime pay
- Performance bonus
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