Day to day customer contact by phone and mail, including chasing for customer payment as determined by work queue and keeping customer accounts within your portfolio accurate, clean and up to date
Acting pro-actively to reduce the risk of potential bad debts
Negotiating payment plans to resolve outstanding balances
Preparing reports on the status of delinquent accounts and progress in collections
Collaborating with internal teams to resolve discrepancies and disputes related to invoices and payments
Recommending legal actions or write-offs when necessary for non-recoverable debts
Building and maintaining positive relationship with the customers and stakeholders in line with the company’s values
Building strong collaborative relationships with all stakeholders across the region
Taking active part in projects related to improvements or process changes.

• Proven experience as a Collection Specialist or similar role in debt recovery

• Command of French language, spoken and written ( C1 level) and English (B2)

• Strong Communication and negotiation skills

• Ability to manage multiple tasks and prioritize effectively

• Proficiency in Microsoft Office,

• Attention to details and strong problem-solving abilities

SAP
Power BI

Attractive salary
Stable job offer – employment contract
Various trainings (initiating, soft skills)
Possibility of development
Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)