Perform operational tasks within Logistic Claims area. Resolution of tasks accurately and efficiently to achieve the fixed service level target. Responsible to ensure Logistic Claims processes compliance with related financial controls. Coordinating all required continuous improvement actions. Ensure efficient cooperation with warehousing, distribution and transportation.

Responsibilities

• Responsible for the operational tasks of Logistic Claims processes

• Solving claims tickets accurately and efficiently to achieve the fixed service level target

• Deliver different order to cash processes KPI’s

• Cooperate with local Customer Service organizations, warehousing, distribution and transportation

• Ensure Logistic Claims processes are done in compliance with related financial controls

• Implement improvements to current processes

• Involvement in projects related to Logistic Claims area

• Ensure efficient customer service processes

Qualifications

Minimum qualifications

High School Degree / logistics can be an advantage
Advanced level of Italian
Conversational level of English
Customer Focus (focus on internal customers and impact on our external customers) and Experience in Claims Management will be an asset
Bias for action (focus on results and use of intelligent risk taking)
Team Alignment (team player; supports and respects others)

Preferred qualifications

Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise)
Growth Mindset (placing a fresh emphasis on innovation and having the ambition to grow)
Good communication skills, ability to cooperate with external and internal customers
Problem solving and decision-making ability
Ability to work with various IT applications (SAP, PEGA, ARCollect, reporting tools, etc.)
Customer service orientation
Ability to work effectively under pressure
Knowledge of MS Office

• Attractive salary;

• Stable job offers - employment contract

• Work in a multicultural and diverse environment with employees from over 30 countries

• Genpact supports professional trainings and great career development opportunities

• Free access to our award-winning learning platform

• Benefits such as Insurance, Luxmed, Multisport Lunchpass Card, additional vacation days, biking policy