Perform operational tasks within Call Center for Leasing and Direct Banking area. Resolution of tasks accurately and efficiently to achieve the fixed service level target. Responsible for ensuring Logistic Claims processes compliance with related financial controls. Coordinating all required continuous improvement actions. Ensure efficient cooperation with warehousing, distribution and transportation.

Responsibilities

• Responsible for the operational tasks of Call Center in Leasing and Direct Banking area

• Solving claims tickets accurately and efficiently to achieve the fixed service level target

• Deliver different Customer Service processes KPI’s

• Cooperate with local Customer Service organizations,

• Implement improvements to current processes

• Involvement in projects related to Customer Service Leasing Retail area

• Ensure efficient customer service processes

Preferred qualifications

• High School Degree / Customer Service can be an advantage

• Customer Focus (focus on internal customers and impact on our external customers) and Experience in Call Center will be an asset

• Bias for action (focus on results and use of intelligent risk taking)

• Team Alignment (team player; supports and respects others)

• Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise)

• Growth Mindset (placing a fresh emphasis on innovation and having the ambition to grow)

• Good communication skills, ability to cooperate with external and internal customers

• Problem solving and decision-making ability

• Ability to work with various IT applications (LEO, SAP BI reporting tools, etc.)

• Analytical skills

• Customer service orientation

• Ability to work effectively under pressure

• Knowledge of MS Office

• Attractive salary;

• Stable job offers - employment contract

• Work in a multicultural and diverse environment with employees from over 30 countries

• Genpact supports professional training and great career development opportunities

• Free access to our award-winning learning platform

• Benefits such as Insurance, Luxmed, Multisport Lunchpass Card, additional vacation days, biking policy.