Poland Job Openings

Genpact

Service Claims Specialist-Senior Process Associate-English- Remote Poland

Wrocław

FULL TIME

October 8, 2024

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Service Claims Specialist-Senior Process Associate-English- Remote Poland

In this role, as part of a dynamic team, the Service Claims Specialist (SCS) would be responsible for investigating & following customer’s service claims in line with a standardized, high performing servicing process, building a strong relationship with internal claim management stakeholders.
SCS can be exposed to multilingual claim handling and administrative activities, depending on internal demand and customer needs.
SCS should always look for improvements and efficiencies.

Responsibilities

As a Service Claims Specialist you will be taking care of:

Managing customers’ service claims registered by local Customer Care teams.
Ensures that the customer expectations are managed, and satisfaction level is kept high
Spots & actively reports unusual events captured during customer claims handling
Ensures all service claims are managed and followed up in the systems.
Ensures all documents/reports are forwarded to the appropriate stakeholders
Ensures all administrative tasks are completed upon supervisor’s request
Works in line with defined Service Level Agreements and accurately uses systems
Works efficiently to reach department objectives
May perform other duties as required -> being exposed to various administrative activities, depending on internal demand and customer needs, always looking for processing efficiency & compliance to standard operating procedures.

Qualifications we seek in you!
Minimum Qualifications / Skills

Is able to express him(her)self fluently in English (orally and in writing)
Computer literacy
Knowledge of Office applications: Word, Excel, Outlook
Degree level education (last-year students are also welcome)
Strong customer focus and interpersonal skills
Excellent communication skills
Ability to work independently and manage time effectively
Willingness to work in detail oriented way and to seek for improvements

Preferred Qualifications/ Skills

Previous experience in Customer Facing environment and administration is an asset
Knowledge of SFDC, BDBEN4 and/or SAP would be a plus

What can we offer?

Attractive salary;
Stable job offers - employment contract
Work in a multicultural and diverse environment with employees from over 30 countries
Genpact supports professional trainings and great career development opportunities
Free access to our award-winning learning platform
Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.
Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about-us/privacy-notice-for-employment-candidates
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, Linked In, and You Tube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job Senior Process Associate
Primary Location Poland-Wroclaw
Schedule Full-time
Education Level Bachelor's / Graduation / Equivalent
Job Posting Oct 8, 2024, 5:15:21 AM
Unposting Date Apr 6, 2025, 12:45:21 AM
Master Skills ListOperations
Job CategoryFull Time

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