Portugal Job Openings

Planet

Application Support Engineer

Porto

FULL TIME

November 18, 2024

remote type

Hybrid

locations

Porto - Portugal

time type

Full time

posted on

Posted Yesterday

job requisition id

JR08673

About Us:

Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.

In recent years, we have experienced significant growth, expanding our services and global presence.

With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.

Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.

Role Overview

Reporting to the Application Support Team Lead you will provide application support to internal and external users. Our payments backend ensures funds are delivered on time to merchants creating a seamless payment experience to the consumer. It is a mission critical system that must reliably process millions of transactions within short time boundaries.

What you will do:

Monitor, classify, triage, and proficiently resolve incoming help desk tickets, both independently and in collaboration with fellow team members.
Create and maintain comprehensive documentation, including troubleshooting guides, support procedures, and knowledge base articles for internal and external use.
Ensure continuous uptime, scalability, and optimal performance of supported applications.
Deliver timely responses and resolutions to requesters within defined departmental Service Level Agreements (SLAs).
Effectively communicate with key stakeholders and end users.
Quickly acquire proficiency in the functionality and troubleshooting methods for newly developed solutions.
Ensure all incidents are accurately documented within our ITSM toolset.
Be a superhero and save the day!

Who you are:

Experienced in taking ownership of tasks, commitments, quality, and contributing to a culture of continuous improvement service.
Self-motivated and detail-oriented team player with a desire to work on a team and mentor team members when necessary.
Able to efficiently break down problems and leverage business resources to establish a clear path toward customer value despite the presence of ambiguity.
Demonstrates exceptional written and verbal communication skills with the ability to elucidate complex concepts thoroughly in a clear and concise manner.
A solid foundation in software engineering – bachelor’s degree preferred with 3+ years of experience.
Advanced skills in UNIX commands
Experience working with SQL databases such as My SQL.
Skilled in the use of commonly used scripting languages such as Bash, PERL, AWK
Provide outstanding support, including on-call support when necessary.
Intermediate-level proficiency in Relativity (RCA, other Relativity certifications a plus!), e Discovery data processing tools, and the EDRM.
Experience with any of the following is a plus:

o Container technologies such as Docker and Kubernetes

o Rabbit MQ or Kafka

Why Planet :

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.

About Us

Company Background

Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.

Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.

With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.

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