Campaign Factory Team Lead


Location: Lisbon
Company: Nestlé Global Services Portugal (NGS Lisbon)
Full-time/ Hybrid mode


About us
Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Integrated Marketing Services (IMS) and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement of processes with colleagues across the world.
We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.
If this describes you, and you are looking to join a business where you can really add value, it’s time to consider joining NBS!


Position Summary
Responsible for leading a team of Campaign Specialists allocated to Nespresso markets worldwide. Manage campaign operations with focus on the delivery of email marketing, Push and SMS campaigns. Responsible for team capacity, performance and people management. Drive towards excellence in Integrated Marketing Services (IMS) by ensuring Global Standards are implemented and business/internal controls are in place. Monitor the efficiency of the operations and coordinates execution of service improvement initiatives.

• Lead the team in establishing and accomplishing objectives as aligned with the stream priorities.

- Manage team goals and development plans - Evaluate team performance and conduct regular appraisals.

• Manage team's operational capacity and ensure right team allocation to projects
• Perform operational reviews and report to Campaign Factory Manager. Responsible for issue escalation to Campaign Factory Manager
• Run periodic meetings with Business/Market to collect demand, assess satisfaction and ensure adherence to Campaign Factory ways of working. Identify Market/Business knowledge gap and propose actions to fill those gaps.
• Monitor, perform and execute the performance service level agreements (SLA’s) and indicators of services (KPI's).
• Drive action plans to correct deviations in services and ensure process improvement. Ensure Global and E2E compliance for activities performed in the team.

What will make you successful

• People oriented. Previous experience in leading people/teams
• Experience with CRM tools is valued. Adobe Campaign is preferred.
• Knowledgeable about reporting/data analysis KPI's for email marketing.
• Demonstrate experience dealing with various stakeholders/clients.
• Strong written and verbal communication skills.
• Developed project management skills.
• Demonstrated ability to drive continuous improvement.

What we offer
Here at NBS Lisbon we care about our Talents, and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining NBS Lisbon will bring you:

• Development of expertise in Nestlé’s Shared Services Business.
  

• Immersion in a culturally diverse team.
  

• Local and International Exposure.
  

• Flexible working environment.
  

• Engagement and wellbeing activities.
  

• Competitive salary and annual bonus according to your performance.
  

• Meal Allowance Card.
  

• Flex Benefits - At NBS you can chose what benefits are more suitable for you.
  

• Make part of the Nestlé Club and get discount in several partners.
  

• Free coffee (and good coffee) at the office.
  

• Company equipment according to professional needs.
  

• E-learning courses and training program to get you where you aim to be.
  

• Career progression and possibilities for International Career.