• Process sales order in the ERP system as per the care working procedures, from various entry channels (including facilitating the product availability, alternative finding, initiating and/or multi-tint productions, facilitating the on-time delivery, invoicing process, archiving, etc).
• Prioritize orders in case of shortages as per the customer classification, coordinate return orders and issuing related credit notes.
• Proactively manage the outbound and inbound communication with the customers, ensuring a professional communication level and a great customer experience.
• Any general task and/or activity may be required and related to the above functions in accordance with the business requirements of the company.

• Experience in lively customer service international environments
• Ability to work as part of a team as well as autonomously.
• Proficient in ERP-systems (Microsoft preferred) and experience with CRM systems.
• Knowledge of the paint sector would be valuable but not required.
• Proficient communication skills in French and English (This requirement is indispensable for the role), but if you are Spanish/Portuguese Speaking or possess any other European language we encourage you to apply as well.
• While we value relevant experience and qualifications, meeting every requirement is not mandatory. We inspire all interested candidates to apply, as we believe in considering a diverse range of backgrounds and skills.

2024-10-26 Associate Customer Service