Job Title: Customer Service Agent (French Speaker)
Location: Porto Portugal Onsite
Job Type: Full-Time
About Us: We are a leading company in the BPO, committed to delivering exceptional customer experiences. Our dynamic and multicultural team in Lisbon is looking for a motivated and enthusiastic Customer Support Agent who is fluent in French. If you are passionate about helping others and seeking a vibrant workplace, we would love to hear from you!
Responsibilities:
· Provide high-quality customer support via phone, email, and chat in French.
· Resolve customer inquiries and issues efficiently and professionally.
· Maintain thorough and accurate customer records in our database.
· Collaborate with other departments to solve complex customer problems.
· Stay updated on product knowledge and company policies to ensure accurate information is provided to customers.
· Contribute to team efforts by accomplishing related tasks as needed.
Requirements:
· Native or fluent French speaker.
· Proficiency in English (both written and spoken).
· Previous experience in customer support or a related field is a plus.
· Excellent communication and interpersonal skills.
· Ability to handle stressful situations calmly and effectively.
· Strong problem-solving skills and attention to detail.
· Basic computer skills and familiarity with CRM systems.
What We Offer:
· Competitive salary and benefits package.
· Comprehensive training and development programs.
· Opportunities for career growth within the company.
· Performance bonus
Join us and be part of a company where your contributions are valued and your career can flourish! We look forward to welcoming you to our team.
Job Type: Full-time
Pay: From 1,400.00€ per month
Application Question(s):

• Do you live in Lisbon?
• Do you have a EU Passport or Portuguese residence card?

Language:

• English (Required)
• French (Required)