Portugal Job Openings
RoomRaccoon
Customer Success Manager (French Speaker)
Lisbon
FULL TIME
October 8, 2024
Terms: Hybrid
Location: Considering applications for
- Lisbon, Portugal,
- Breda, Netherlands,
-
Valencia, Spain, and
- Remote within France
Who are we?
Room Raccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system. Our diverse team of 110 professionals, spread across 5 offices worldwide, serves 2000+ clients across Europe, USA and Africa.
Our benefits include equity, formal training budget allowance, annual hotel allowance, as well as birthday and Xmas vouchers.
Interested? Keep reading on!
Want we need?
You will be responsible for helping our existing customers in the French market to leverage the full power of Room Raccoon by upselling a range of upgrades. These upgrades range from our own premium services including automated customer upselling and entry-level revenue management to integrations with an extensive marketplace of connectivity partners covering accounting automation, point of sale, door lock, third party revenue management software and much, much more.
What will you be doing?
Product and Market Knowledge
- Identify upsell opportunities by understanding customers' evolving needs and objectives.
- Collaborate with the sales team to develop tailored proposals and strategies for expanding customer usage.
- Deliver demos of Raccoon Pay and showcase additional benefits to interested hoteliers.
- Develop a comprehensive understanding of our product suite, competitor offerings, and pricing.
Customer Engagement and Relationship Building
- Proactively engage with hoteliers to understand their business goals, challenges, and objectives.
- Serve as the primary point of contact, fostering strong relationships with key stakeholders.
- Conduct regular check-ins and reviews with customers to monitor progress and satisfaction levels.
- Identify opportunities to optimize and enhance hoteliers' experiences based on feedback and usage patterns.
- Provide training and educational resources to empower hoteliers to maximize our products.
Customer Retention Strategies
- Develop and execute strategies to proactively address customer concerns and mitigate churn risks.
Requirements?
- Non- negotiable: Language requirement: Fluent French
- 2+ years of work experience in a similar role
- Hotel sales or Saa S experience is advantageous
- Patient and empathetic towards customers, but naturally able to lead a conversation, deal with emotions and not afraid to upsell
- Motivated working in a high-tech, fast-paced, entrepreneurial environment, requiring strong prioritisation abilities
- Self-motivated & able to deliver under pressure
- Team-player
- Organised and great eye for detail
New Job Alerts
Vila Vita Parc Resort & Spa
Talent Acquisition Specialist (m/f)
Faro
November 19, 2024
View Job Description
Rijk Zwaan Ibérica, SA
Trial Co-ordinator (Portugal)
Almada
FULL TIME
November 19, 2024
View Job Description
Grupo Boticário
NATAL - Stockista - Fórum Madeira
Funchal
FULL TIME
November 19, 2024
View Job Description
Grupo Bertrand Círculo
Livreiro(a) para Campo Pequeno
Lisbon
FULL TIME
November 19, 2024
View Job DescriptionLooking for similar job?
ProRekruter jobs - Portugal
German/ Alemão / Customer Support: Electronics shop / 23.10/ Home office
FULL TIME
September 23, 2024
View Job Description
Marley Spoon
Customer Communications Expert | English speaker
Lisbon
September 20, 2024
View Job Description
Carwow
Customer Experience Representative (Spanish market)
Porto
September 23, 2024
View Job DescriptionAtlean World
Dutch Speaking Customer Service in Porto
Porto
FULL TIME
September 20, 2024
View Job DescriptionMRP My Recruitment Partners Ltd.
Customer Success Account Manager B2B (m/w/d) 100% Remote - Portugal
Lisbon
FULL TIME
September 23, 2024
View Job DescriptionSee What’s New: RoomRaccoon Job Opportunities
RoomRaccoon
Customer Care Consultant (Portuguese & Spanish Speaker)
Lisbon
FULL TIME
November 4, 2024
View Job Description
RoomRaccoon
Senior Customer Support Consultant (Dutch or German Speaker)
Lisbon
FULL TIME
October 25, 2024
View Job Description
RoomRaccoon
Customer Success Manager (French Speaker)
FULL TIME
October 18, 2024
View Job Description
RoomRaccoon
Customer Care Consultant (Portuguese & Spanish Speaker)
Lisbon
FULL TIME
October 17, 2024
View Job Description
New Job Alerts
Vila Vita Parc Resort & Spa
Talent Acquisition Specialist (m/f)
Faro
November 19, 2024
View Job Description
Rijk Zwaan Ibérica, SA
Trial Co-ordinator (Portugal)
Almada
FULL TIME
November 19, 2024
View Job Description
Grupo Boticário
NATAL - Stockista - Fórum Madeira
Funchal
FULL TIME
November 19, 2024
View Job Description
Grupo Bertrand Círculo
Livreiro(a) para Campo Pequeno
Lisbon
FULL TIME
November 19, 2024
View Job Description