Portugal Job Openings
RoomRaccoon
Customer Support Consultant (German Speaker)
Lisbon
FULL TIME
October 11, 2024
Type: Fulltime
Terms: Onsite
Location: Only considering applications-based in Portugal (Lisbon) or South Africa (Cape Town).
Who are we?
Room Raccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system.
Our diverse team of 110 professionals, spread across 5 offices worldwide, serves 2000+ clients across Europe, USA and Africa. Our benefits include equity, formal training budget allowance, annual hotel allowance, as well as birthday and Xmas vouchers.
Interested? Keep reading on!
What we need?
Customer Support plays a crucial role in our business by providing high-quality assistance and resolving client queries through excellent communication skills. This ensures a positive and productive experience with our product, leading to increased client satisfaction and retention.
As a Customer Care Consultant, you will need the ability to quickly identify issues and troubleshoot problems, all while showing empathy and patience throughout the process to address client needs effectively.
You will join a global team of customer service representatives and will be responsible for taking care of our Benelux (Belgium, Netherlands & Luxenberg) clients.
What will you be doing?
Customer Support
- Support hoteliers by providing professional, personalised responses to their queries via email, phone, and online discussion forums.
- Deliver world class customer experience by listening to hoteliers and being responsive to their needs as well as going the extra mile to pre-empt future needs
- Assess queries and, where necessary, escalate to internal teams via pre-defined processes and channels and follow up to ensure resolution
- Meet daily & weekly engagement metrics with a goal to achieve set targets for customer satisfaction and retention
Retention and Service Recovery
- Working closely with our Implementations Team to ensure a seamless transition of client accounts to support.
- Acknowledge hotelier dissatisfaction and demonstrate extreme care when engaging with them with a goal to retain dissatisfied customers and turn them into promoters
- Retain hoteliers by understanding the situations and behaviors that indicate they want to stop using Room Raccoon and work with internal teams to prioritise resolving their issues
Requirements?
- Non-negotiable: Fluency in German and English
- Has 2+ years' experience in a service-oriented, technical or customer support role
- Hotel (front desk/reservations) / and or hospitality experience (advantageous)
- Excellent interpersonal skills, consistently amicable and responsive in dealing with all people, both externally and internally
- Technical proficiency in working on different systems (training will be provided)
New Job Alerts
Vila Vita Parc Resort & Spa
Talent Acquisition Specialist (m/f)
Faro
November 19, 2024
View Job Description
Grupo Bertrand Círculo
Livreiro(a) para Campo Pequeno
Lisbon
FULL TIME
November 19, 2024
View Job Description
Rijk Zwaan Ibérica, SA
Trial Co-ordinator (Portugal)
Almada
FULL TIME
November 19, 2024
View Job Description
Grupo Boticário
NATAL - Stockista - Fórum Madeira
Funchal
FULL TIME
November 19, 2024
View Job DescriptionLooking for similar job?
ProRekruter jobs - Portugal
German/ Alemão / Customer Support: Electronics shop / 23.10/ Home office
FULL TIME
September 23, 2024
View Job Description
Marley Spoon
Customer Communications Expert | English speaker
Lisbon
September 20, 2024
View Job Description
Carwow
Customer Experience Representative (Spanish market)
Porto
September 23, 2024
View Job DescriptionAtlean World
Dutch Speaking Customer Service in Porto
Porto
FULL TIME
September 20, 2024
View Job DescriptionMRP My Recruitment Partners Ltd.
Customer Success Account Manager B2B (m/w/d) 100% Remote - Portugal
Lisbon
FULL TIME
September 23, 2024
View Job DescriptionSee What’s New: RoomRaccoon Job Opportunities
RoomRaccoon
Customer Care Consultant (Portuguese & Spanish Speaker)
Lisbon
FULL TIME
November 4, 2024
View Job Description
RoomRaccoon
Senior Customer Support Consultant (Dutch or German Speaker)
Lisbon
FULL TIME
October 25, 2024
View Job Description
RoomRaccoon
Customer Success Manager (French Speaker)
FULL TIME
October 18, 2024
View Job Description
RoomRaccoon
Customer Care Consultant (Portuguese & Spanish Speaker)
Lisbon
FULL TIME
October 17, 2024
View Job Description
New Job Alerts
Vila Vita Parc Resort & Spa
Talent Acquisition Specialist (m/f)
Faro
November 19, 2024
View Job Description
Grupo Bertrand Círculo
Livreiro(a) para Campo Pequeno
Lisbon
FULL TIME
November 19, 2024
View Job Description
Rijk Zwaan Ibérica, SA
Trial Co-ordinator (Portugal)
Almada
FULL TIME
November 19, 2024
View Job Description
Grupo Boticário
NATAL - Stockista - Fórum Madeira
Funchal
FULL TIME
November 19, 2024
View Job Description