Portugal Job Openings

JUJUR

Customer Support Representative - Greek - Lisbon

Lisbon

FULL TIME

October 7, 2024

Position: Customer Support Representative
Location: Lisbon, Portugal
Employment type: Full-time


DUTIES AND RESPONSIBILITIES:
  • Listen actively to customers' questions and concerns about products and provide accurate and effective solutions to address their needs
  • Offer clear and concise guidance regarding product usage, ensuring customers understand how to use products safely and efficiently
  • Provide detailed information on product ingredients, composition, and safety, answering any queries related to the contents of products
  • Assist in emergency situations, offering immediate support and advice for customers facing issues like product misuse, and escalating critical cases when necessary
  • Maintain up-to-date knowledge of the product line and ensure all customer inquiries are handled with professionalism and empathy
  • Document customer interactions accurately, ensuring detailed records are kept for future reference or further investigation when needed.

    REQUIREMENTS:
    • Native/fluent in Greek, both verbal and written. Fluent in English (minimum B2 level)
    • Excellent communication skills, with the ability to listen attentively and respond thoughtfully to customer inquiries
    • Strong problem-solving abilities to address customer concerns efficiently and provide appropriate solutions
    • Experience in customer service, particularly in handling technical or product-related inquiries, is preferred but not required
    • Ability to remain calm and composed during high-pressure situations, such as emergencies or difficult customer interactions
    • Proficiency in using email, phone systems, and other customer service tools; experience with CRM software is a plus
    • Strong organizational skills to manage multiple customer requests and document conversations accurately.

    BENEFITS:
    • Excellent remuneration package based on experience, skills and performance
    • Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
    • Guidance and tools to reach your full potential
    • 5 days of training, covering product knowledge, customer management techniques, and software programs. Training includes hands-on practice through on-the-job training
    • During the training period, you will be under a preliminary contract, with the opportunity to sign a 12-month contract upon successful completion
    • Opportunity to work in a supportive environment focused on growth and skill development
    • Relocation support
    • And many others!
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