Portugal Job Openings

1WorldSync
Desktop Support Engineer - Europe
Lisbon
FULL TIME
October 25, 2024
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Complete support requests regarding IT Helpdesk, Google Workspace, and Atlassian Cloud
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Configure laptops and troubleshoot end-user laptop issues
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Complete end-user support requests to ensure staff productivity
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Complete project work and participate in IT initiatives
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Administer Google Workspace Environment
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Administer Atlassian Cloud Environment
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Administer Microsoft Azure and Intune Environments
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Administer Cisco Meraki Network environment
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Maintain and monitor IPSec tunnels and VPN connections and Manage Network equipment
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Utilize 1World Sync Management tools (Intune, Ninja RMM, Zoom, Trend Micro)
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Provide documentation, track KPIs, and maintain reports of systems
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Follow and participate in security initiatives as needed
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Maintain and manage all hardware inventory
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Create and maintain documentation related to corporate IT processes and procedures
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Onboarding new employees and conducting meet-and-greet sessions when distributing equipment
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Partner with the Facilities team on special projects and other miscellaneous items
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Other duties as assigned
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Bachelor's degree in Computer Science or equivalent degree and experience
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2+ years experience in Network or IT administration
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Comfortable with English - written and spoken
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Ability to communicate and train the end-user community on support issues effectively
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Attention to detail and problem-solving skills
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Able to work independently and communicate effectively with all management tiers
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Experience working with cloud-based services, hosted in Google Cloud, Microsoft Azure
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Experience with Google Workspace administration and or Atlassian Cloud administration
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Experience using Mobile Device Management solutions
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Expertise with OSI model and troubleshooting techniques based on that model
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Experience with configuration and administration of network components
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Inclusive Culture: We value diversity and are committed to creating an inclusive workplace for all employees
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Professional Development: We support continuous learning and offer opportunities for self-development and professional/personal growth
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Work-Life Balance: We understand the importance of work-life balance and offer remote working options.
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Supportive Environment: We provide a supportive environment that empowers employees to succeed and make a difference
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Health-care provision provided
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28 days paid vacation, as well as public holidays, and volunteer time off
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Summer and Winter salary payment
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Daily meal allowance per day of effective work
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Employee assistance program, including health and well-being support
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This is a hybrid position, working in the Lisbon office, with monthly travel to the Porto office.
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This role requires the candidate to have the authority to work in, and be located in Portugal.
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