• Language: French/ Français
• Possible start on 18/09
• Work in our modern Office in Lisbon - Oriente
• Working schedule: Monday to Friday (8:00 - 17:00), 8h/day, 40h/ 5 days per week, inclusive of public holidays, and weekends off!
• We offer training that is provided at the beggining of work
• Recruitment process 100% online

Client:
Our Client is a leading global cloud provider, offering a range of services including web hosting, cloud computing, and dedicated servers. Known for its innovative solutions and robust infrastructure, serves millions of customers worldwide, from startups to large enterprises. With a focus on security, performance, and affordability, empowers businesses to thrive in the digital age.
Work in our modern office in Lisbon and enjoy a work-life balance with our schedule: Monday to Friday and weekends off!
Your responsabilities:

• Assist French-Speaking customers via phone, email and chat on all their queries related to their orders, subscriptions and invoices.
• Deliver a high quality of service to ensure a superior customer experience
• Follow up customer queries until they are fully resolved and meet commitments within agreed deadlines.
• Interact with the various departments to ensure smooth processing of the customer request.

Our expectations:

• You speak French in proficiency
• Intermediate English level (at least B2)
• You live in Lisbon or you are ready to relocate there
• Self-motivation and a collaborative spirit to thrive in our dynamic team.
• Previous Customer Service experience is a big plus!

Main duties:

• Possible start on 18/09
• Working schedule: Monday to Friday (8:00 - 17:00), 8h/day, 40h/ 5 days per week, inclusive of public holidays, and weekends off!
• Work in our modern Office in Lisbon - Oriente
• Full time employment, 6 months fixed-term renewable contract
• Private Health insurance with a dental plan (after 6 months of the contract)
• Training is provided at the beginning of the work

Competitive salary and remuneration system:

• 895 gross x 12months +2 extra salaries per year
• up to 100€ gross monthly performance bonus,
• meal allowance: 7,23€ NET/working day (voucher)
• transport allowance: 20€ / month

Apply today and Change your career with Gentle Way!
Include a valid e-mail address and telephone number in your CV and the recruitment process can start smoothly!
*By applying for this job offer, you agree to our privacy policyand consent to the processing of your personal data and sharing it with the client proposing this job
Type d'emploi : Temps plein
Rémunération : 1 044,00€ à 1 164,00€ par mois
Question(s) de présélection:

• Your email and phone number are mandatory to proceed your application in this recruitment, please leave it here:
• Your current location:
• When is the closest possible date to start for you?
• Are you ready to work in our Office in Lisbon Oriente?
• Are you legally authorized to work in Portugal? If you are not an EU citizen, confirm on what basis you can work in Portugal (VISA/Work Permit/etc.).
• This offer is related to our client Concentrix + Webhelp Lisbon. Are you okay with continuing with your application?

Langue:

• français min C2 (Requis)
• anglais min B1 (Requis)

Date de début prévue : 18/09/2024