Portugal Job Openings
GentleWay
Support client à distance en français - Tourisme / Remote / French/ start 23.10
Lisbon
FULL TIME
October 9, 2024
- Start on 23/10
- FULLY Remote work from districts: Castelo Branco, Leiria, Santarem, Portalegre, Evoria, Setubal, Beja & Faro
- Working schedule - 2 Shifts : Monday -Sunday (1st shift : 8:00 - 17:00 & 2nd shift: 13:00 to 22.00) -40h/5days per week incl. Public Holidays, 2 rotational days off
- We offer training at the beggining of work
- Recruitment & hiring process 100% online
Our client is a prominent travel platform that connects travelers with unique accommodations worldwide. With a mission to create a sense of belonging anywhere, they empower hosts to share their spaces and offer a diverse range of listings, from cozy apartments to luxury villas. The platform fosters community and promotes sustainable tourism, redefining the travel experience for millions.
Your responsabilities:
- Resolving user issues via calls, email, and chat in French
- Composing empathetic, tailored messages when interacting with users
- Investigating and resolving complaints; documenting circumstances, conducting investigations, and justifying resolutions
- Processing insurance policy administration or cancellation requests
- Handling escalated or urgent calls with potentially upset customers
- You speak French in proficiency
- Fluent English level (C1)
- You already live in Portugal
- Self-motivation and a collaborative spirit to thrive in our dynamic team.
- Start date: 23/10
- Working schedule - 2 Shifts : Monday -Sunday (1st shift : 8:00 - 17:00 & 2nd shift: 13:00 to 22.00) -40h/5days per week incl. Public Holidays, 2 rotational days off
- Remote from districts: Castelo Branco, Leiria, Santarem, Portalegre, Evoria, Setubal, Beja & Faro
- Full time employment, 6 months fixed-term renewable contract
- Private Health insurance with a dental plan (after 6 months of the contract)
- Training is provided at the beginning of the work
- basic salary: 895€ gross x 12months +2 extra salaries per year
- up to 100€ gross monthly performance bonus,
- 55€ gross project bonus/ month
- meal allowance: 7,23€ NET/working day (voucher)
- transport allowance: 20€ / month
Include a valid e-mail address and telephone number in your CV and the recruitment process can start smoothly!
*By applying for this job offer, you agree to our privacy policyand consent to the processing of your personal data and sharing it with the client proposing this job offer.
#French #Customer Service #Lisbon #Oriente #Francês #Lisboa #Francophone #Français
Type d'emploi : Temps plein
Rémunération : 1 044,00€ à 1 164,00€ par mois
Question(s) de présélection:
- Your email and phone number are mandatory to proceed your application in this recruitment, please leave it here:
- Your current location:
- When is the closest possible date to start for you?
- Are you legally authorized to work in Portugal? If you are not an EU citizen, confirm on what basis you can work in Portugal (VISA/Work Permit/etc.).
- This offer is related to our client Concentrix + Webhelp Lisbon. Are you okay with continuing with your application?
- français min C2 (Requis)
- anglais min C1 (Requis)
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