Project details:

• Start on 23/10
• FULLY Remote work from districts: Castelo Branco, Leiria, Santarem, Portalegre, Evoria, Setubal, Beja & Faro
• Working schedule - 2 Shifts : Monday -Sunday (1st shift : 8:00 - 17:00 & 2nd shift: 13:00 to 22.00) -40h/5days per week incl. Public Holidays, 2 rotational days off
• We offer training at the beggining of work
• Recruitment & hiring process 100% online

Client:
Our client is a prominent travel platform that connects travelers with unique accommodations worldwide. With a mission to create a sense of belonging anywhere, they empower hosts to share their spaces and offer a diverse range of listings, from cozy apartments to luxury villas. The platform fosters community and promotes sustainable tourism, redefining the travel experience for millions.
Your responsabilities:

• Resolving user issues via calls, email, and chat in French
• Composing empathetic, tailored messages when interacting with users
• Investigating and resolving complaints; documenting circumstances, conducting investigations, and justifying resolutions
• Processing insurance policy administration or cancellation requests
• Handling escalated or urgent calls with potentially upset customers

Our expectations:

• You speak French in proficiency
• Fluent English level (C1)
• You already live in Portugal
• Self-motivation and a collaborative spirit to thrive in our dynamic team.

Main duties:

• Start date: 23/10
• Working schedule - 2 Shifts : Monday -Sunday (1st shift : 8:00 - 17:00 & 2nd shift: 13:00 to 22.00) -40h/5days per week incl. Public Holidays, 2 rotational days off
• Remote from districts: Castelo Branco, Leiria, Santarem, Portalegre, Evoria, Setubal, Beja & Faro
• Full time employment, 6 months fixed-term renewable contract
• Private Health insurance with a dental plan (after 6 months of the contract)
• Training is provided at the beginning of the work

Competitive salary and remuneration system:

• basic salary: 895€ gross x 12months +2 extra salaries per year
• up to 100€ gross monthly performance bonus,
• 55€ gross project bonus/ month
• meal allowance: 7,23€ NET/working day (voucher)
• transport allowance: 20€ / month

Apply today and Change your career with Gentle Way!
Include a valid e-mail address and telephone number in your CV and the recruitment process can start smoothly!
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#French #Customer Service #Lisbon #Oriente #Francês #Lisboa #Francophone #Français
Type d'emploi : Temps plein
Rémunération : 1 044,00€ à 1 164,00€ par mois
Question(s) de présélection:

• Your email and phone number are mandatory to proceed your application in this recruitment, please leave it here:
• Your current location:
• When is the closest possible date to start for you?
• Are you legally authorized to work in Portugal? If you are not an EU citizen, confirm on what basis you can work in Portugal (VISA/Work Permit/etc.).
• This offer is related to our client Concentrix + Webhelp Lisbon. Are you okay with continuing with your application?

Langue:

• français min C2 (Requis)
• anglais min C1 (Requis)

Date de début prévue : 23/10/2024