Portugal Job Openings

stow

Technical After Sales Representative – North Portugal

Ovar

October 18, 2024

stow is one of the leading suppliers of storage solutions. Our core activity is the development, manufacturing and installation of top-quality racking systems for the storage of palletized or small goods and longer items, as well as mezzanine structures.
Location:
Ovar
, Portugal
Job Description
As an After Sales Representative you will play a critical role in maintaining client satisfaction, acting as a technical partner to our valued clients, managing their inquiries, coordinating with internal Technical and Backoffice teams, and handling clients’ concerns, to ensure a long-term relationship.
Main Responsibilities:
  • Manage the order portfolio of the existing customers and look for new market opportunities, autonomously in own region
  • Liaise with Technical team to prepare inspections, repairs and spare-parts quotes, and present them to clients
  • Schedule inspections with clients, inspect the technical condition of their warehouse racks and draft the inspections reports
  • Coordinate repairs with Backoffice team, to assure all issues are addressed swiftly
  • Regularly follow-up with clients and assess sales opportunities
  • Strive for developing a solid long-term relationship with clients, acting as technical partner for warehouse racks
Qualifications
  • Previous experience in an after sales, customer service, or technical support role
  • Auto CAD 2D and technical knowledge related to racking industry, namely N15635, is a plus
  • Excellent problem-solving skills with a customer-first attitude
  • Strong communication skills, both verbal and written (English is a plus)
Additional information
What can we provide you?
  • Working closely together with other rack stars in an open and enthusiastic culture
  • An attractive salary and a comprehensive benefits package, in an international environment

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