What you'll do

• Actively assists other Technical Consulting Engineers and Global Delivery Partners worldwide in problem resolution. Interacts effectively with Engineering to solve complex problems.
• Submits effective escalations with Engineering teams. Guides team members in successful interactions with the Engineering teams. Works to improve the interactions quality of the local team with Engineering.
• Recognizes and submits bugs with required related information. Mentor others to file bugs. Acts on pervasive bugs and issues within technology domain.
• Provides escalation support, and lab setup expertise. Builds shared and reusable lab setups.
• Produces and shares intellectual capital (including documentation and training) in the most productive manner for internal audiences, Global Delivery Partners and customers for global use.
• Actively mentors and develops others, including Global Delivery Partners.
• Leverages software skills and tools to configure, deploy and/or troubleshoot Cisco products and solutions. Leads in the development of digital intellectual capital (e.g. scripts, digital signatures) by identifying gaps and delegating contributions.
• Work with team leaders from worldwide technology teams within Cisco to ensure global quality and consistency and proper collaboration to ensure a seamless experience for our customers.

Who You are

• Requires BS in a technical field (CS/EE preferred) or equivalent plus 5-8 years related experience.
• Has working knowledge of software languages to understand the scope and content of bug fixes and code commits
• Has a passion for automation, orchestration and/or virtualization to automate and simplify repetitive analysis or lab tasks.
• Has working knowledge or ability to learn other (non-Cisco) technologies and how they interoperate as part of a network solution.

We'll be very impressed if you also have:

• Knowledge and experience with Cisco wireless products
• Hold a current valid industry recognizable accreditation (CCNP, CCIE)
• Knowledge of programming language (preferably Python)
• Excellent written and verbal communication, interpersonal and presentation skills. Ability to function effectively in ambiguous circumstances. Shares information and communicates clearly with worldwide team members to improve team effectiveness. Ability to be calm and lead escalated situations towards resolution.
• Have the ability to quickly learn new or unfamiliar technologies and products using documentation and internal resources and apply that knowledge in real world situations
• Have the ability to lead by example on soft skills and mentor other engineers on communication and soft skills
• Have the ability to create training content from engineering documentation and/or personal work experience in collaboration with other leaders

Who you'll work with

We offer free/unlimited access to any of Cisco’s hardware and software products from across the entire Cisco portfolio. As part of solving issues for customers and reproducing customer environments you will have access to a worldwide network of 24/7 dedicated internal Cisco Labs that span across several locations worldwide where you can find any device, model or even module. If you enjoy configuration and setting up network devices, this is the job for you!

Why Cisco

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
#We Are Cisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!