Portugal Job Openings

JUJUR

Technical Customer Support Representative - Czech - Lisbon

Lisbon

FULL TIME

October 23, 2024

Position: Czech Technical Customer Support Representative
Location: Lisbon, Portugal
Employment type: Full-time

DUTIES AND RESPONSIBILITIES:
  • Assist enterprise customers, partners and engineers, using various channels
  • Respond to customers queries in timely and efficient manner
  • Identify the customer issue(s) & potential level of support by gathering relevant information
  • Conduct thorough research to investigate problems, with the option to collaborate with other teams
  • Escalate the issues to management when appropriate, acting as a customer advocate, and keeping customers informed
  • Collaborate with management and engineering teams to address service issues, produce bug fixes, and develop test cases as needed
  • Ensure that each support request you handle adheres to client’s Service Level Agreement (SLA), while achieving the highest customer satisfaction by managing expectations and delivering on commitments
  • Document your technical work and research in a comprehensive manner
  • Proactively address customer satisfaction concerns before they escalate into problems.

    REQUIREMENTS:
    • Native/fluent in Czech, both verbal and written. Fluent in English (at least B2 level)
    • Strong knowledge of Office 365 in an Enterprise environment – particularly, Exchange Online
    • Foundations knowledge on Networking, Protocols, Authentication (Basic, Kerberos, NTLM) and Power Shell
    • Experience working with Office 365 Directory Synchronization tool (Dir Sync), Microsoft Azure Active Directory Connect tool (AD Connect)
    • Experience working with DNS - Types or records, record creation, DNS management, DNS troubleshooting
    • Experience reading network captures/analysis
    • Experience working with Active Directory - FSMO Roles, Active Directory Domains and Trusts, Active Directory Sites and Services
    • Resourceful personality that can adapt and remain calm in all situations
    • Ability to work independently, while being team player at the same time
    • Working schedule: Monday to Friday, rotational shifts in timeframe 08 AM - 06 PM (40 hours a week).

    BENEFITS:

    • Excellent remuneration package based on experience, skills and performance
    • Private health insurance after contract signature
    • Relocation support with possibility of using subsidized company accommodation
    • Discretionary bonus based on KPIs
    • A dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
    • Guidance and tools to reach your full potential.
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