Portugal Job Openings

ProRekruter Portugal

URGENT! Dutch / Holandês / Customer Support / Lisbon office/ Mo-Fri / 6.11

Lisbon

FULL TIME

October 18, 2024

PT: Apoio ao Cliente em Holandês (Holandês), escritório de Lisboa, de segunda a sexta!
NL: Klantenservice in het Nederlands (Holandês), kantoor in Lissabon, maandag - vrijdag!
EN: Dutch Customer Service, Lisbon-Oriente office, Monday-Friday
Fluency in Dutch is must have with this position

Possible start: 6.11
We offer efficient and fast remote recruitment process
It is great possibility to get good money throughout the year in Portugal!
Working schedule time frames: Monday-Friday : 07:30-20:00 (Portuguese time - 8h/day, 40h/week, 5 days/week) with weekends off!
We do NOT require previous experience, we will teach you everything

Company:
Support for insurances brand!
Our client is the world's largest publicly traded property and casualty insurer for Homeowners. If you are seeking a role where you manage a variety of internal accounts, then we would love to hear from you!
You will provide a warm and professional contact with each of our customer’s clients. You will ensure excellent service standards and maintain high customer satisfaction while reaching your career goal and contributing to the future success of the company.
As a Customer Support you will:

Receiving telephone calls or chat from Dutch clients wishing to obtain various types of information concerning the insurance policy -only inbound!
Processing via a transaction in our client policy administration system, and/or by the writing and sending of reply to letters/emails, information, contract documents, etc., to the insured
Indexation and electronic archiving in our document management tool
Policy changes/Cancellation requests/Making a claim, updating payment details
This position is NOT connected with sales/acquisition - it's only operational support while the customer himself wants to change something in his account

What do we expect:

Fluency in Dutch (min. C2 level)
Communicative English level (min. B2)
You live anywhere in Lisbon or you are ready to relocate there
Ability to communicate clearly and effectively
You are looking for adventure in fast growing, international company
We do NOT require previous experience, we will teach you everything

What we offer:

Possible start: 6.11
Competitive salary and remuneration system (incl. meal allowance):

** 1100€ gross x 14 months,
** up to 100€ gross project bonus/month (it is a fixed salary supplement),
** up to 100€ gross performance bonus,
** 7,23€ NET/day meal voucher - given as a pre-paid card
** 20€ / month - transportation allowance

Working time frames: Monday – Friday 07:30 – 20:00 (40h per week, 8h/day) with weekends off
Full time, fixed term 6-months employment contract with prolongation possibility (according to the Portuguese law)
Training is provided at the beginning of the work
We offer office based work system in our modern location in Lisbon - Oriente
A Bring a Friend Program with attractive incentives
Private Health Insurance from day 1
Personal and career development programs and mentoring to develop skills
Possibility to participate in a growing multicultural Project
Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more!
Complete online hiring process regulated

Note: We require EU citizenship or full rights to work in Portugal
Are you interested in a new adventure?
Then apply with your CV, we look forward to you !
* By applying for this position, you agree to our privacy policy and consent to the processing of your personal data and its transfer to the client offering this position
# assistente administrativo, apoio ao cliente, vagas emprego, atendimento ao cliente, assistente apoio cliente, klantenservice, klantenservice medewerker, operador de call center, customer service medewerker, Holandês
Job Type: Full-time
Pay: 1,283.00€ - 1,483.00€ per month
Application Question(s):

Your email and phone number are mandatory to proceed your application in this recruitment, please leave it here:
Your current location:
When is the closest possible date to start for you?
Are you ready to work in our office in Lisbon-Oriente?
If we decide to continue your application, you will receive from our client an invitation to a HARVER assessment. Is it okay for you to complete it?
This offer is related to our client Concentrix + Webhelp Lisbon. Are you okay with continuing with your application? (in case you worked with them before, please also let us know here)

Language:

Dutch (C2-native) (Required)
English communicative (Required)

Expected Start Date: 06/11/2024

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