PT: Apoio ao Cliente Francês – Escritório em Lisboa Oriente – Segunda a Sexta – Início 9.10
EN: French Customer Support – Lisbon Oriente Office – Monday to Friday – Start 9.10
✅ Location: Lisbon, Portugal

• Possible start: 9.10 (9th October)
• We offer efficient and fast remote recruitment process
• It is great possibility to get good money throughout the year in Portugal!
• Working schedule time frames: Monday-Friday: 7:30-20:00 (Portuguese time - 8h/day, 40h/week, 5 days/week) with weekends off!
• We do NOT require previous experience, we will teach you everything

✅ Company:
Our client is the world's largest publicly traded property and casualty insurer for Homeowners.
If you are seeking a role where you manage a variety of internal accounts, then we would love to hear from you!
You will provide a warm and professional contact with each of our customer’s clients. You will ensure excellent service standards and maintain high customer satisfaction while reaching your career goal and contributing to the future success of the company.
✅ As a Customer Support you will:

• Receiving telephone calls or chat from French clients wishing to obtain various types of information concerning the insurance policy -only inbound!
• Processing via a transaction in our client policy administration system, and/or by the writing and sending of reply to letters/emails, information, contract documents, etc., to the insured
• Indexation and electronic archiving in our document management tool
• Policy changes/Cancellation requests/Making a claim, updating payment details
• This position is NOT connected with sales/acquisition - it's only operational support while the customer himself wants to change something in his account

✅ What do we expect:

• Fluency in French (C2 - native)
• Communicative English level
• You live anywhere in Lisbon or you are ready to relocate there
• Ability to communicate clearly and effectively
• You are looking for adventure in fast growing, international company
• We do NOT require previous experience, we will teach you everything

✅ Competitive salary and remuneration system (incl. meal allowance):

• 895€ gross x 14 months (1044€ gross x12 months)-basic salary
• 50€ gross / month - project bonus (fixed)
• up to 100€ gross performance bonus/month,
• meal allowance: 7,23€ NET/day (approx 145€ NET/month in a voucher card)
• 20 €/month - Transport allowance

✅ What we offer:

• Possible start: 9.10 (9th October)
• Working time frames: Monday-Friday: 7:30-20:00 (40h per week, 8h/day) with weekends off
• Full time fixed term 6-months employment contract with extension possibility (according to the Portuguese law)
• Training is provided at the beginning of the work
• We offer office based work system in our modern location in Lisbon - Oriente
• Complete online hiring process regulated
• A Bring a Friend Program with attractive incentives
• Private Health Insurance from day 1

✅ What do we expect:

• Fluency in French (C2 - native)
• Communicative English level
• You live anywhere in Lisbon or you are ready to relocate there
• Ability to communicate clearly and effectively
• You are looking for adventure in fast growing, international company
• We do NOT require previous experience, we will teach you everything

✅ Note: We require EU citizenship or full rights to work in Portugal
Are you interested in a new adventure?
Then apply with your CV, we look forward to you !
* By applying for this position, you agree to our privacy policy and consent to the processing of your personal data and its transfer to the client offering this position
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Job Types: Full-time, Contract
Contract length: 6 months
Pay: 950.00€ - 1,050.00€ per month
Application Question(s):

• Your email and phone number are mandatory to proceed your application in this recruitment, please leave it here:
• Your current location:
• When is the closest possible date to start for you?
• Are you ready to work in our Office in Lisbon Oriente?
• If we decide to continue your application, you will receive from our client an invitation to a HARVER assessment. Is it okay for you to complete it?
• Outside of Portugal CANDIDATES: If you are living ABROAD now, are you ready to relocate to Portugal? If so, when is this possible for you?
• This offer is connected with our client Concentrix +Webhelp. Are you okay with continuing with your application?
• Is French your native language?

Language:

• English communicative (Required)
• French (C1-native) (Required)

Expected Start Date: 09/10/2024