✅ This offer is a remote opportunity to work ONLY in South Portugal (below Coimbra district)
PT: URGENT! Support client français : Service d'accueil - Début 23.10 (Remoto no Sul de Portugal)
FR: Apoio ao Cliente Alemão para um Serviço de Reservas de Alojamento, Início 23.10 (À distance dans le sud du Portugal)

• Possible start: 23.10!
• We offer remote work system in the area of Districts: Castelo Branco, Lisbon, Leiria, Santarem, Portalegre, Evoria, Setubal, Beja & Faro!
• We don't need any experience, we offer training!
• 2 Shifts system: Monday -Sunday (1st shift : 8:00 - 17:00 & 2nd shift: 13:00 to 22.00) -40h/5days per week incl. Public Holidays
• We offer remote recruitment process and WORKING EQUIPMENT will be sent to your home!

✅ Our client is booking/hospitality service. Their mission is to create a world in which anyone can belong anywhere. To this end, they enable millions of people around the world to use their space, passions and talents to become entrepreneurs. The community support team welcomes their community on its way to building the world's most loyal travel community through exceptional service.
We are looking for reinforcements in the form of French-speaking employees for our remote team in Portugal.
We are looking for you, entrusted with the support of our customers.
✅ As a Customer Support you will:

• Solving the users issues via calls, email and chat in a French language
• Composing empathetic and customised messages when in contact with the users
• Investigate and resolve the complaint, provide detailed documentation of the circumstances, proceed with the investigation and justify the proposed resolution
• Process insurance policy administration or cancellation requests
• Manage escalated or urgent calls where customer may be very upset

✅ What do we expect?

• You speak French (C2-native)
• You speak very good English - min. C1 level
• You live in Lisbon area or you are ready to relocate there
• You are customer-oriented and enjoy interacting with people
• You are ready to be the part of a startup project whose shape you will have a real impact on

✅ Competitive salary and remuneration system (incl. meal allowance)

• 895€ gross x 14 months (it's 1044€ gross x 12 months!) – basic salary,
• 55€ gross project bonus (it's fixed, permanent allowance)
• up to 100€ gross performance bonus,
• meal allowance: 7,23€ NET/day (approx 145€ NET/month in a voucher card)

✅ What do we offer?

• Possible start: 23.10
• Fixed term, renewable full time employment contract for 6 months (according to the Portuguese law)
• Complete online hiring process regulated
• 2 Shifts system: Monday -Sunday (1st shift : 8:00 - 17:00 & 2nd shift: 13:00 to 22.00) -40h/5days per week incl. Public Holidays
• We offer remote work system in the area of Districts: Castelo Branco, Lisbon, Leiria, Santarem, Portalegre, Evoria, Setubal, Beja & Faro!
• Private health insurance with a dental plan
• We offer remote recruitment process and WORKING EQUIPMENT will be sent to your home!

✅ EU citizenship or a residence permit in Portugal is mandatory
Are you interested in a new adventure?
Then apply with your CV, we look forward to you !
* By applying for this position, you agree to our privacy policy and consent to the processing of your personal data and its transfer to the client offering this position
#Emprego Urgente #Apoio Ao Cliente #Trabalho Remoto #Sul De Portugal #Atendimento Ao Cliente #Vaga De Emprego #Emprego Portugal #Suporte Em Francês #Serviço De Reservas #Trabalho De Casa #Indeed Portugal #Carreira Em Portugal #Oportunidade De Emprego #Recrutamento Remoto #French Speaking Jobs #Customer Support #Remote Job #Start Up Jobs #Hospitality Support #Work From Home #Job Offer Portugal
Job Types: Full-time, Contract
Contract length: 6 months
Pay: 1,038.00€ - 1,138.00€ per month
Application Question(s):

• Your email and phone number are mandatory to proceed your application in this recruitment, please leave it here:
• When is the closest possible date to start for you?
• If we decide to continue your application, you will receive from our client an invitation to a HARVER assessment. Is it okay for you to complete it?
• Is French your native language?
• Arę you proficient in English - at min. C1 level?
• Your current location (City):
• Are you ready to work remotely from one of the districts: Castelo Branco, Lisbon, Leiria, Santarem, Portalegre, Evoria, Setubal, Beja or Faro?
• This offer is connected with our client Concentrix + Webhelp. Are you okay with continuing with your application?

Language:

• French (C2-native) (Required)
• English at very good level (min. C1) (Required)

Expected Start Date: 23/10/2024