Job Summery :

Main Responsibilities :

• Oversee development and maintenance of servicing capabilities and support within the unit and with other units
  
• Ensure compliance and legal sign off for all new policy & procedures
  
• Act as main point of contact for SME portfolio & reporting related issues
  
• Develop & maintain SME performance metrics & dashboards
  
• Work with Operations and IT to embed the required capabilities in processes and systems
  
• Review performance of SME products & portfolio, identify opportunities and create action plans to improve overall SME banking profitability
  
• Work with product & marketing teams across the Bank to identify campaign opportunities and implement these campaigns
  
• Prepare business cases for Compliance, Legal & Central Bank approvals for the campaigns and marketing activities
  
• Monitor performance of SME Relationship Mangers and Officers
  
• Design overall performance management concept
  
• Develop and automate performance MIS
  
• Develop KPIs to measure performance of individuals within the SME business
  

Education and Experience Requirements :

• University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration (Masters preferred).
  
• At least 6 years of relevant experience, preferably within a highly rated international bank.
  
• Excellent oral and written communication skills in English and Arabic (preferable).
  
• Strong analytical, problem solving, decision-making and financial management skills.
  
• Self-driven with well-developed leadership, motivational and team-building skills.
  
• Ability to identify need for change, adaptable and flexible in anticipating and realizing market opportunities.
  
• Understanding of linkages driving profit.
  
• In-depth knowledge of products, services and delivery channels available to SMEs.
  
• Good interpersonal and networking skills.
  

Note: you will be required to attach the following: