Customer Quality Engineer - Fuel Delivery Modules

Job ID: 37935

Location: Ghimbav Brasov

Salary Classification: 10




As a Senior Customer Quality Engineer, you will:

• Coordinate customer complaints using quality tools (8D, 5Why, Ishikawa, FMEA);
  
• Follow-up of the corrective actions established together with 8D team;
  
• Approve and coordinate sortings in customer locations;
  
• Monitor and maintain customer portals;
  
• Be responsible to make the Risk Assessment: impact levels to customer, plant, Business Unit and Corporate;
  
• Be responsible to initiate the Task Force Meetings based on assessed risk level;
  
• Be responsible to know and apply customer specific requirements;
  
• Monitor Customer Performance Rating / Score Card: Analyze score card and coordinate improvement plan;
  
• Analyze customer warranty trend data;
  
• Monitor warranty costs;
  
• Check and approve warranty payment;
  
• Be involved in no Trouble Found (NTF) reduction activities;
  
• Support and coordinate cross-plant issues;
  
• Maintain lessons learned.
  

What will you need to succeed:

• Knowledge of automotive technology;
  
• Fluent English (written and spoken);
  
• Knowledge of analysis tools ( e.g. OBD, FFA);
  
• 3-5 years experience in automotive;
  
• Min 2 years experience in quality;
  
• Customer experience;
  
• Graduate in automotive engineering, mechanical/ electrical engineering or equivalent education, ideally with additional business skills.
  

What we offer:

• Integration program - we will make sure your integration into the team is as smooth as possible
  
• The 13th salary - December is the month of gratitude and appreciation, and we want to show it to you by offering the 13th salary, just in time for the winter holidays
  
• Meal tickets with a value of 30 ron/working day;
  
• Canteen - take a break and enjoy a hot meal in our canteen. We offer you a daily subvention.
  
• Medical subscription and on-site medical office - you will benefit of a premium medical subscription through the Regina Maria network;
  
• Vacation days - we truly believe in long time partnership and that's why, starting with your 3rd year within the company, we offer you 1 more day of vacation according to your seniority in the company
  
• Discounts - you will have access to more than 2700 discounts through Benefit platform
  
• Trainings and certifications - your learning journey will include technical and soft skills trainings to be a pioneer in your field
  
• Bookster - Are you a passionate reader- Then you can borrow your favorite books from the Bookster Library.
  
• Professional Development - we encourage our colleagues to grow inside our organization by accessing the available opportunities.
  
• Mobile work - Our "Mobile Work Policy" gives our employees the opportunity to achieve the best possible balance between work and their private life.
  
• Relocation package - if you are located outside of Brasov County and you want to move here, we provide a relocation bonus, paid with your first salary.
  
• Referral bonuses - Encourage your friends to join our electrified future and we will reward you with a bonus
  
• Unforeseen situations - we offer you additional vacation days in case of unfortunate events
  
• Birthday - We encourage you to celebrate your birthday with your loved ones by offering a paid extra day of vacation.
  

As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves.
Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your application.
www.schaeffler.com/careers
Your Contact
Vitesco Technologies Romania SRL
Georgiana-Eliza Ungureanu