Romania Job Openings

LPP ROMANIA FASHION

CUSTOMER SERVICE SPECIALIST

Bucharest

FULL TIME

September 12, 2024

Candidatul Ideal
  • Ai o atitudine pozitiva si proactiva, esti comunicativ, implicat si istet;
  • Dictia, vorbirea corecta si coerenta sunt necesare;
  • Ai o atitudine orientata catre client;
  • Ai cunostinte de baza Microsoft Office (Word, Excel, Power Point, Outlook);
  • Cunoasti limba engleza sau poloneza la nivel mediu;
  • Experienta in customer support este un avantaj, dar nu o necesitate;
Descrierea jobului
  • Oferirea de suport catre clienti atat prin convorbirile telefonice cat si prin intermediul e-mailului;
  • Acordarea de suport clientilor atat i,-in efectuarea cumparaturilor online cat si in cele din magazinele fizice;
  • Gestionarea apelurilor telefonice si e-mailurilor primite de la clienti cu privire la eventualele situatii aparute in magazinele online, respectand standardele de calitate referitoare la preluarea apelurilor si tehnicile de sustinere ale unei convorbiri telefonice;
  • Verificarea rapoartelor privitoare la comenzi, retururi si la plati online;
  • Identificarea oricarei oportunitati de a promova produsele companiei;
  • O buna colaborare cu departamentele de logistica si contabilitate;
  • Acordarea de suport departamentului de marketing in ceea ce priveste campaniile locale de marketing;
  • Participarea in proiectele internationale de E-commerce;
Beneficii
  • Contract de munca pe perioada nedeterminata;
  • Tichete de masa de 40 lei/zi lucrata;
  • Program de lucru L-V, cu posibilitate de lucru hybrid;
  • 25% discount in toate magazinele LPP Romania;
  • Zile de concediu suplimentare in functie de vechimea in companie;
  • Sistem de bonusare;
  • Asigurare privata de sanatate;
  • Program de suport pentru angajati "Helpp" (psihologic, financiar, juridic).
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