We are looking for a Support Engineer Level 3 to join our team!

Are you a client focused and analytical problem solver? Do you love technical challenges? Do you consider yourself organized and responsible?

Who we are:
Enghouse Networks is a product company making commercial off-the-shelf software for telecom operators, carriers, and wholesalers worldwide. We think of ourselves as ambitious, problem-solving relationship builders. At Enghouse every individual matter, new initiatives that can improve our products or the processes by which we work are always welcome and encouraged. People who put words into action are the ones we get along with and the ones that like us the best. So, if you share any such ambitions you may want to look our way.

We are now strengthening our Operations team based in Stockholm, Sweden and Bucharest, Romania with a driven and motivated Support Engineer Level 3. As a Support Engineer Level 3 you have an important and central role within our organization as you will be in direct and daily contact with our clients. The job you do will matter!

What will you be doing?
You will work within a global team of highly skilled engineers dedicated to delivering the highest quality to our customers, and we take pride in our very happy customers.
The role of the Support Engineer Level 3 involves responsibility for customer engagement, deployments, integration projects and support.

To be a good match for the role, we see that you have advanced troubleshooting of BSS applications (business support systems), as well as general troubleshooting of related third-party software and system environment. The systems are developed and run on Linux server environment, the databases are Oracle or Postgre SQL


Your daily responsibilities will include:

• Perform configurations, integrations, and testing of deployments.

• Prioritize and perform analysis and problem solving for ongoing support tickets.

• Drive projects and actively participate in Agile teams alongside customers.

• Translate customer requirements into high-level designs and solutions.

• Utilize advanced troubleshooting skills in BSS (Business Support Systems), third-party software, and system environments, in order to proactively reduce support requests.

• Spearhead initiatives for new automation methods to expedite service activation and ensure robust implementations.

• Documentation of installations and configuration changes and knowledge sharing thereof

Would you fit in our team?
You’d likely be an appreciated contributor to our team if you:

• Have a spirit for taking on challenges and solving puzzles that come your way.

• Are curious, fearless and love to get into details of new technology. You are not afraid to take responsibility nor own initiatives.

• Have an analytical mindset and ability to work in a structured way. You value quality and strive for continuous improvements.

We emphasize the importance of:

• A relevant educational background within IT or equivalent

• Experience working in technical support or with technical implementation projects.

• Troubleshooting experience working with Oracle, Postgre SQL, T-SQL as well as UNIX/Linux

• Experience working within telecom software and any of our product domains. Our product domain includes Telecommunication, Mediation, Interconnect Billing, Roaming, Settlement, Revenue Assurance, Fraud Management, Least Cost Routing, Trading, Partner settlements and Recurrent Charging.

• Strong English skills, both written and spoken, are mandatory.

What we believe is advantageous:

• Experience working with B2B and enterprise products.

• Experience working with huge amounts of data and transaction-heavy applications.

• Experience in log analysis and troubleshooting automated file flows.

• Experience in Java or any type of scripting is a plus.

• Experience in BIRT, Qlik and APIs is a plus.
• Experience with the following technologies is a plus: Kubernetes, AWS, Prometheus, Grafana, Alert Manager and Open Shift.

We appreciate the enthusiasm of all applicants, and while we thank you for your interest, only those selected for an interview will be contacted. Enghouse is proud to be an equal-opportunity employer, ensuring that all applicants are considered without discrimination, and accommodations will be provided upon request during the hiring process. Ready to revolutionize the future with us? Apply now!

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