Ready to leave your mark on the future of finance? Join an innovative team that is changing the financial industry by creating new solutions for millions of people around the world. At NAGA, we are revolutionizing finance by making trading and investing accessible to everyone with advanced tools that give power to all.

At NAGA you are joining more than just a fintech company. You become part of a vibrant, diverse community of visionaries and problem-solvers fueled by curiosity and collaboration. Here, your influence goes beyond existing products – you are actively shaping the future of finance.


We have a start-up DNA and a corporate mindset. This means we are fast and flexible, like a start-up, but we are also committed to helping our people develop and thrive within our company. Thus, if you love a challenge, are passionate about making an impact and ready to grow alongside a dynamic, forward-thinking team, this is where you belong.

Challenge yourself. Challenge the future. Join NAGA!

We are currently seeking a Junior Quality Assurance to join our talented team. Here, you will find the perfect environment to thrive, excel, and contribute to reshaping the financial landscape.


Location: Bucharest, Romania


Responsibilities:

• Monitors then grades phone-calls and e-mail exchanges to establish if the company’s employees make use of proper techniques in achieving their goals and targets
• Reviews the staff’s work quality by making use of call recording systems and applications
• Provides data to the management team on daily call monitoring.
• Works with the team members to ensure either positive or negative feedback on monitored calls and emails
• Identifies opportunities for improvement on performance, procedures and customer experience, based on root cause analysis.
• Creates daily reports to outline the number of calls available in all systems and highlights the performance level for each recording that is analysed
• Performs root call analysis on missed quality goals
• Develops and recommends action plans to reduce or eliminate the root cause and improve operational performance
• Reports to the COO and upper management
• Stays current with relevant guidelines, policies and all regulation changes that may occur
• Conducts all assigned job duties in a timely and productive manner
• Provides, upon request, trainings for new Quality Assurance agents
• Ensures compliance with all Company quality procedures and guidelines, including, but not limited to Quality Policy and Code of Business Conduct and Ethics

Requirements:

• University / College Degree in Business or other related field
• Excellent presentation and persuasive skills
• Excellent quantitative and analytical skills
• Ability to organize work, set priorities and work effectively in a diverse environment
• Disciplined, self-motivated & reliable; able to stay focused on a task and work independently
• Motivated to perform quality work
• Diligent about arriving to work on time and completing assigned tasks in a timely manner
• Possesses a can-do attitude with excellent interpersonal skills and the ability to interact and build strong working relationships within all levels of the organisation
• Ability to work in a team environment and adapt to changing workload and circumstances effectively
• Able to respond to new information quickly
• Proficient in Word, Excel, Power Point, and Outlook required
• Knowledge of relevant regulatory requirements

Don’t miss your chance to be part of something extraordinary.


Let’s meet and challenge the future together!


Benefits:

• Global Career Evolution: Ready to grow fast and achieve your dreams? At our company, your passion and curiosity are the keys to unlocking exciting opportunities. Dive into a dynamic, international environment where innovative ideas and diverse perspectives drive success. Here, every project is a chance to create meaningful impact, expand your
  horizons, and shape the future. With the support of a global team, your hard work will
  propel you to new heights.
• Skill Hyper-Growth: If you are eager to stay ahead and challenge the future, NAGA is the right place for you. With top-tier training, certifications, and cross-functional projects, you will gain the skills to lead and innovate. Our culture of continuous learning means you will never stop growing, and you will have endless opportunities to collaborate and share knowledge with others. Together, we turn bold ideas into realities that make a difference.
• Connection & Belonging: Belonging to a supportive, vibrant team makes all the difference. We believe that when people feel connected, they perform at their best. That is why we offer endless opportunities to build genuine relationships through exciting activities and shared experiences. With us, you are not just joining a team – you are becoming part of a diverse, empowering community where everyone lifts each other up and celebrates success together.
• Reward & Recognition: In a world that is always changing, we ensure you feel secure and appreciated. Along with a competitive salary that reflects your expertise, we offer performance bonuses to reward your accomplishments. Your dedication doesn’t go unnoticed here – we celebrate your wins, big and small, and make sure you are always recognized for the value you bring to the team.
• Medical subscription
• Meal vouchers