Romania Job Openings

HCL Technologies

Operations Manager

Bucharest

FULL TIME

September 13, 2024

Bucharest

7-12 Years

Romania

Job Family

Delivery Voice

Job Description (Posting).

End to End Ownership of the Account,Process Adherence or Compliance, Team Performance,Attendance,Passion for work Excellence (1.) 1. Ensure Retention of team members is within the agreed norms.
2. To lead, motivate and develop teams so that they are motivated to meet new challenges. (2.) 1. To ensure complete adherence to Attendanceor Login Hoursor Unsched Leave for his spanor2. To ensure full deployment of performance management processes like Monitoring, Coaching, One to One, etcor3. To have regular reviews with team leaders
4. To maximize profitability and ensuring Quality standards (3.) 1. To formulate the Key Result Areas of the Team Leaders and Team Members
2. Conduct appraisals and feedback sessions with Team leadersor FTs and agents at regular intervals
3. Performance and SLA Management and ensure good customer satisfaction feedback from both internal as well as external clients (4.) The individual should demonstrate capability of delighting one s customers by focusing on their needs and ensuring that the customer perspective is the driving force behind all value-added business activities (5.) To consistently meet or exceed all agreed execution parameters as defined for the process.

Qualification

B-Tech

No. of Positions

Skill (Primary)

Domain Competencies-Engineering Process-Hitech-Telecom & networking Product

Employee Group

Business Line FT

Entity

BSERV

Auto req ID

1467025BR

Expected Date of Closure

30-Dec-2024

Reporting Manager Designation

General Manager

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