Romania Job Openings

HCL Technologies

Senior Analyst CRM

Iaşi

FULL TIME

November 8, 2024

Iasi
5-7 Years
Romania
Job Family
Delivery Voice
No. of Positions
1
Job Description (Posting).
Should have CRM/Cloud domain knowledge with minimum 2 years of experience. Answer technical questions, solve technical problems, and suggest appropriate workarounds related to supported applications. Resolve customer service issues and skillfully manage complex customer service problems. Actively participate in job related training. Complete assigned project responsibilities. Maintain individual performance related to SLA's. (1.) Respond to customer requests that have been escalated from Tier 2 support analysts (2.) Complete assigned project responsibilities. (3.) Answer technical questions, solve technical problems, and suggest appropriate workarounds related to supported applications. (4.) Actively participate in job related training
Qualification
Others
Employee Group
Business Line FT
Entity
BSERV
Auto req ID
1489702BR
Expected Date of Closure
23-Dec-2024
Reporting Manager Designation
GENERAL MANAGER
Skill (Primary)
Domain Competencies (BSERV )-BFS-Operations Management
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