• Fluent in English.
• Proven experience in a managerial role within a live casino.
• Strong people management skills.
• Comprehensive knowledge of live casino games, operational procedures, and gaming regulations.
• Excellent communication and problem-solving skills, with a customer-centric approach.
• Ability to handle pressure in a fast-paced environment and make quick, effective decisions.
• Strong understanding of responsible gambling practices and compliance standards.
• Ability to work flexible hours, including nights, weekends, and holidays. Supervision of Table Games:
• Effectively monitor table operations and activities during the shift, ensuring that games are running smoothly and without interruptions.
• Ensure all game rules and procedures are in line with operational standards, making necessary adjustments to maintain compliance.
• Oversee the opening and closing of table games, ensuring proper equipment functionality and staff readiness.

Staff Management:

• Monitor the conduct and performance of dealers and shufflers to ensure they are adhering to casino policies and delivering high-quality service.
• Provide coaching and feedback to improve staff performance, and handle any personnel issues that arise during the shift.
• Coordinate with relevant departments to schedule staff effectively and ensure adequate coverage for all games.

Player and Customer Relations:

• Monitor player behaviour to detect and report any violations, including unfair play, cheating, or other breaches of casino rules.
• Respond promptly to customer complaints, especially those related to problem gambling, and ensure all interactions are handled professionally.
• Monitor live chats and provide swift resolutions to customer inquiries or concerns.

Compliance and Security:

• Ensure compliance with all internal casino policies, operational procedures, and gaming regulations, maintaining the integrity of the casino.
• Reports to the direct supervisor if any issues related to the security and surveillance occur especially any suspicious or fraudulent activity on the gaming floor.
• Handle communication with various departments and external partners, reporting any incidents or violations to senior management or regulatory authorities as needed.

Reporting and Documentation:

• Accurately handle shift reports, detailing table game activity, staff performance, and any player-related incidents.
• Manage the flow of reports between the casino floor and different departments, ensuring transparency and accountability.
• Prepare detailed documentation for any irregularities or issues during their shift, including player disputes, policy breaches, or gaming incidents.

We're excited to announce the opening of a brand-new team at Imagine Live Romania, the latest sensation in the online casino market, located in the heart of Bucharest at Universitate Metro Square.

Imagine Live Romania is taking the Romanian market by storm with its fresh approach to live casino entertainment. We pride ourselves on creating an engaging, dynamic, and inclusive environment where our staff and players can thrive together.

We are seeking passionate and proactive casino staff to join our dynamic team. This role is perfect for self-starters who are eager to make a difference and contribute to an electrifying atmosphere.

As a member of our team, you will have the unique opportunity to help shape the player experience, bringing your creativity and enthusiasm to the forefront of our operations.

At Imagine Live Romania, we believe that our employees are our greatest asset. We foster a culture of collaboration and innovation, where every team member's ideas are valued, and every voice is heard. As we build our brand, you will play a pivotal role in creating memorable experiences for our players, ensuring that they receive top-notch service and entertainment. We promise that there is a huge opportunity to make your mark here!

If our pitch isn't enough to win you over, how about this: join us, and you'll get unlimited ice cream as part of our brand's secret ingredient! Because who can resist a job that comes with endless scoops of happiness- We told you we're fun!

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Why Join Us-
Now's your chance to join this exciting new chapter in i Gaming and be a pioneer of a fast-growing, vibrant team that's set to make waves in the industry!

• Competitive compensation package with opportunities for growth and advancement.
• Our wonderful location is in the hart of Bucharest, at Universitate metro square.
• Opportunity of working in flexible shifts.
• You get to be free for your birthday.
• Indefinite employment contract.
• Meal vouchers.
• Private medical insurance.
• Gym discounts.
• Relaxation area.
• Free transportation at night.
• Collage tuition (certain terms and conditions).
• Referral campaigns to be able to refer your friends.
• Coffee, tea and our group's trademark, ice cream.